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Our Publication Scheme

Staff surveys · Respectful behaviour policy · Strategic plans and annual reports ... Our strategy 2022 to 2025 · Our strategy 2025 to 2026 · Our strategy ...

Performance against our service charter

... staff. Organisations within the NHS and the wider public sector, as well as ... We aim to speak to around 600 complainants for the telephone survey for each ...

Recommendations | Parliamentary and Health Service Ombudsman ...

... survey found that only 62% of staff had received any training in end of life care over the past three years. The survey team noted that this figure is ...

Our Service model

Staff surveys · Respectful behaviour policy · Strategic plans and annual reports ... Our strategy 2022 to 2025 · Our strategy 2025 to 2026 · Our strategy ...

March 2022 - Health Service Ombudsman

... Staff Engagement,"Standards, Training & Accreditation",Chambury Consulting ... Survey, PHSO,30/03/2022,Rates,Facilities Manchester,Manchester City ...

Approved Minutes - Board Open Session-22 June 2022

Jun 22, 2022 ... 5.2. The Ombudsman drew the Board's attention to the excellent contributions made by PHSO staff to the Ombudsman's Association (OA) Conference ...

Annex D: The visits – summary

However, one trust was starting to use complaints staff to investigate patient safety incident that did not meet the criteria for serious incident. Complaints ...

PACAC Annual Scrutiny Report 2022-23: response from the ...

May 9, 2024 ... In 2024-25, we are planning staff training for all PHSO staff on disability awareness, ... PHSO's regular survey of complainant satisfaction.

What we found | Parliamentary and Health Service Ombudsman ...

Annex A: Our approach and the evidence we gathered · Annex B: The review - summary · Annex C: The survey – summary ... Medical staff suspected a heart attack ...

The Ombudsman's Annual report and accounts 2024 to 2025

Jul 10, 2025 ... We reported EDI data to the Inclusion and. Wellbeing Committee on a biannual basis. We have also continued to review staff survey results by ...