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PHSO's values were developed in close consultation with our staff so we all have a ... To accompany the event, we published the results of our survey of ...

Nov 16, 2022 ... We agree. We are developing this as part of our business planning for. 2023/24, to make sure that we are joined up in our reporting to staff ...

staff do not have access to consistent, high-quality training on complaint handling. • organisations rarely see complaints as a valuable learning resource. We ...

Jul 7, 2021 ... Committee by the end of March 2022. They should provide ... The Standards stress that 'senior staff should make sure every member of staff.

Aug 22, 2023 ... In our 2022 to 2025 corporate strategy, we have committed to finding ... We will develop opportunities for our staff to get involved in ...

Feb 3, 2022 ... This evidence indicates how significant a barrier it is for complainants to have to refer their concerns via an MP. Victims Commissioner survey ...

When we shadowed staff on our visits to DVLA we asked caseworkers what they do about missing or ambiguous information on a questionnaire. They told us that this ...

May 26, 2022 ... ... 2022 ....... 18. 8. Introductions ... there was sector leadership in staff training and development. They ...

However, only 35% of people stated they filed a complaint when unhappy with a service, according to PHSO Outreach Research in 2022. Similarly, the survey found ...

... staff calling the report 'helpful and informative'. In a follow-up survey of local GP complaints services in March 2015, Healthwatch Dorset reported that 48 ...