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' So that sense of making a real difference, and even if we're not upholding ... I think that was a really powerful complaint that just highlighted it's not ...

Alternatively, if we do not find service failure or maladministration then we will not uphold the complaint. If we find an injustice that has not been put right ...

NHS England's first complaint response was reasonable, but it failed to answer Mrs B's reasonable follow–up questions. We partly upheld the complaint about NHS ...

Oct 31, 2016 ... Combined this is an uphold rate of 41% for this period. Notes to editors. The Parliamentary and Health Service Ombudsman makes final decisions ...

We investigate complaints about UK government departments, other public organisations and the NHS in England. Our service is free, fair and independent.

... the unusual step of reversing its previous decision. It upheld the complaint on the basis of poor complaint handling, noting that it had taken the Practice ...

What we found. We upheld the complaint about Jobcentre Plus. Jobcentre Plus should have told Mr A that his benefit entitlement would be reviewed after 26 weeks, ...

What we found. We partly upheld the complaint. ICE had carried out an adequate investigation of Mr P's complaint and had reached a fair decision. However, there ...

The original basis for this project stems from PHSO's 2018-2021 Strategy: to work in partnership to improve public services, especially frontline complaint ...

They also complained about the officer's attitude immediately after the hearing. Cafcass did not uphold Mr and Mrs B's complaint. It said that if they had ...