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We did not uphold this complaint. Cafcass had wrongly copied the handwritten note, but we concluded that the impact of this failing was not as great as Mr G ...

Cafcass upheld part of Ms A's complaint but did not agree that the family court adviser was at fault in referring the case to the local authority. It said ...

What we found. We upheld the complaint about Jobcentre Plus. Jobcentre Plus should have told Mr A that his benefit entitlement would be reviewed after 26 weeks, ...

The Complaint Standards set out how NHS and UK central government organisations should approach complaint handling in a clear and consistent way.

... the oncologist or the hospital where Mrs D was an inpatient. We did not uphold these complaints. However, the Trust's complaint handling was poor. Putting ...

We upheld Ms L's complaint that the Practice did not review her medication for a long time, but we did not find that it led to the injustice Ms L identified.

We partly upheld this complaint. The dentists at the Practice did not have the necessary skills or equipment to carry out the specialist treatment. Also Mr F ...

We partly upheld Mr H's complaint about the Practice. We found it got a number of things wrong. It did not appropriately manage Mr H's pain, did not ...

Oct 31, 2016 ... Combined this is an uphold rate of 41% for this period. Notes to editors. The Parliamentary and Health Service Ombudsman makes final decisions ...

We uphold Ms V's complaint. The failings we have identified had a profound effect on Mr V in what, very sadly, were the last years of his life. He ...