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... the oncologist or the hospital where Mrs D was an inpatient. We did not uphold these complaints. However, the Trust's complaint handling was poor. Putting ...

We did not uphold this complaint. Mr D received appropriate care for his depression and anxiety. At the time CBT services were not readily available at the ...

The Complaint Standards set out how NHS and UK central government organisations should approach complaint handling in a clear and consistent way.

They also complained about the officer's attitude immediately after the hearing. Cafcass did not uphold Mr and Mrs B's complaint. It said that if they had ...

ICE did not uphold the other complaints Mr P had made about Maximus's service. What we found. We partly upheld the complaint. ICE had carried out an adequate ...

So we did not uphold this aspect of the complaint. We upheld Mr B's complaint about the delayed referral. In response to this, the Practice acknowledged there ...

We partly upheld this complaint. The dentists at the Practice did not have the necessary skills or equipment to carry out the specialist treatment. Also Mr F ...

Alternatively, if we do not find service failure or maladministration then we will not uphold the complaint. If we find an injustice that has not been put right ...

We partly upheld Mr H's complaint about the Practice. We found it got a number of things wrong. It did not appropriately manage Mr H's pain, did not ...

We upheld Ms L's complaint that the Practice did not review her medication for a long time, but we did not find that it led to the injustice Ms L identified.