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Mr T complained to us that ICE's report had not addressed all the specific questions he had asked. What we found. We partly upheld Mr T's complaint. For the ...

They said they were upholding the complaint. On 5 June 2019 Mr V's representative asked for the response to his complaint to be reviewed. He said there was ...

We partly upheld this complaint. The withdrawal of the offer of the local authority flat was outside the Clinical Commissioning Group's (CCG's) control so ...

Q: Why is it not mandatory for organisations to produce an Action Plan to improve standards when a complaint has been upheld and share that plan with the ...

We did not uphold Ms W's complaint. The CSA had followed its guidance and the law, and ICE had also reached reasonable conclusions. However, we were concerned ...

Oct 22, 2015 ... The Parliamentary and Health Service Ombudsman investigates approximately 4,000 complaints a year and upholds around 37%. Notes to editors.

Mr Z subsequently took his complaint to NHS England which, initially, did not uphold his complaint. After further correspondence, NHS England agreed to look ...

This meant she lost faith in the Trust. We did not uphold her complaint that she was discharged from the Trust, on the day of surgery or from the urological ...

NHS England's first complaint response was reasonable, but it failed to answer Mrs B's reasonable follow–up questions. We partly upheld the complaint about NHS ...

We upheld Ms L's complaint that the Practice did not review her medication for a long time, but we did not find that it led to the injustice Ms L identified.