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Ambulance trust's conflicting complaint responses caused grieving ...
Therefore we did not uphold these parts of the complaint. While the Trust experienced staffing issues during the complaints process, it should have kept Mrs ...
Not enough adjustments for a man to use work programme
What we found. We partly upheld the complaint. ICE had carried out an adequate investigation of Mr P's complaint and had reached a fair decision. However, there ...
Complaints about avoidable deaths and delayed cancer diagnosis ...
Oct 31, 2016 ... Combined this is an uphold rate of 41% for this period. Notes to editors. The Parliamentary and Health Service Ombudsman makes final decisions ...
Despite minor shortcomings, hospital and ambulance service ...
... the hospital, although the hospital's records of the catheterisation were incomplete. We did not uphold the complaint because, even though the records were ...
Dental practice did not explain why it removed a patient from its list
... the unusual step of reversing its previous decision. It upheld the complaint on the basis of poor complaint handling, noting that it had taken the Practice ...
Annual Open Meeting 2019: Additional Q&A
Q: Why is it not mandatory for organisations to produce an Action Plan to improve standards when a complaint has been upheld and share that plan with the ...
Trust provided appropriate support to mental health patient
We did not uphold this complaint. Mr D received appropriate care for his depression and anxiety. At the time CBT services were not readily available at the ...
Failure to provide a fully funded care package
We partly upheld this complaint. The withdrawal of the offer of the local authority flat was outside the Clinical Commissioning Group's (CCG's) control so ...
Poor complaint handling by NHS trust caused distress
We did not uphold this part of the complaint. The Trust had discussed with staff the fact that Miss A had been given incorrect information about how she would ...
Background | Parliamentary and Health Service Ombudsman (PHSO)
They said they were upholding the complaint. On 5 June 2019 Mr V's representative asked for the response to his complaint to be reviewed. He said there was ...