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... the complaint often has a close relationship with the ... Of the 696 complaints investigated by the Parliamentary and Health Service ombudsman, 32% were upheld.

We partly upheld this complaint. The withdrawal of the offer of the local authority flat was outside the Clinical Commissioning Group's (CCG's) control so ...

What we found. We partly upheld the complaint. ICE had carried out an adequate investigation of Mr P's complaint and had reached a fair decision. However, there ...

NHS England's first complaint response was reasonable, but it failed to answer Mrs B's reasonable follow–up questions. We partly upheld the complaint about NHS ...

We did not uphold this complaint. Mr D received appropriate care for his depression and anxiety. At the time CBT services were not readily available at the ...

They said they were upholding the complaint. On 5 June 2019 Mr V's representative asked for the response to his complaint to be reviewed. He said there was ...

Q: Why is it not mandatory for organisations to produce an Action Plan to improve standards when a complaint has been upheld and share that plan with the ...

We did not uphold Ms W's complaint. The CSA had followed its guidance and the law, and ICE had also reached reasonable conclusions. However, we were concerned ...

Mr T complained to us that ICE's report had not addressed all the specific questions he had asked. What we found. We partly upheld Mr T's complaint. For the ...

Oct 31, 2016 ... Combined this is an uphold rate of 41% for this period. Notes to editors. The Parliamentary and Health Service Ombudsman makes final decisions ...