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We uphold Ms V's complaint. The failings we have identified had a profound effect on Mr V in what, very sadly, were the last years of his life. He ...

We did not uphold Mr H's complaint about the Trust as we found no service failure in its care and treatment. Putting it right. The Practice apologised to Mr H ...

They said they were upholding the complaint. On 5 June 2019 Mr V's representative asked for the response to his complaint to be reviewed. He said there was ...

What we found. We did not uphold this case as Cafcass had already accepted the failings in relation to the report. Although Cafcass had sent Mr Y's report to ...

We did not uphold the complaint about it. The ambulance service's investigation did not identify the mistakes. We therefore partly upheld the complaint about it ...

The GP's diagnosis of acid reflux was not supported by what she recorded in Ms N's notes. We upheld this aspect of Ms N's complaint but we did not uphold the ...

Alternatively, if we do not find service failure or maladministration then we will not uphold the complaint. If we find an injustice that has not been put right ...

... the queues to immigration control. We did not uphold Mr A's complaint that Border Force was at fault for the delay he experienced. Health or Parliamentary.

This is at the lower end of our uphold rate - we uphold 44% of cases about ... the quality of general practice complaint handling paints a mixed picture.

view complaints as a vital tool for getting feedback from the people who use your service ... a complaint by keeping them informed and engaged during the process ...