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Dental practice did not explain why it removed a patient from its list
Mr Z subsequently took his complaint to NHS England which, initially, did not uphold his complaint. After further correspondence, NHS England agreed to look ...
District Nursing Service apologised for handling complaint poorly
... the first response contained an inaccurate statement. However, we did not uphold the complaint because the Trust had already apologised for the failings ...
Mother concerned about court adviser's referral
Cafcass upheld part of Ms A's complaint but did not agree that the family court adviser was at fault in referring the case to the local authority. It said ...
Cafcass failed to give the correct documents to its court duty officer ...
They also complained about the officer's attitude immediately after the hearing. Cafcass did not uphold Mr and Mrs B's complaint. It said that if they had ...
Trust provided appropriate support to mental health patient
We did not uphold this complaint. Mr D received appropriate care for his depression and anxiety. At the time CBT services were not readily available at the ...
Our guidance on financial remedy
have found or we only uphold limited aspects of a complaint, it can be difficult to determine the severity of the injustice. This is because we are trying ...
GP practice's failings did not contribute to cancer patient's death, but ...
... the oncologist or the hospital where Mrs D was an inpatient. We did not uphold these complaints. However, the Trust's complaint handling was poor. Putting ...
Ombudsman reveals wide range of public service failures across ...
Oct 22, 2015 ... The Parliamentary and Health Service Ombudsman investigates approximately 4,000 complaints a year and upholds around 37%. Notes to editors.
Media FAQ | Parliamentary and Health Service Ombudsman (PHSO)
Why do you only uphold a small proportion of the complaints you investigate?
Not enough adjustments for a man to use work programme
What we found. We partly upheld the complaint. ICE had carried out an adequate investigation of Mr P's complaint and had reached a fair decision. However, there ...