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NHS England's first complaint response was reasonable, but it failed to answer Mrs B's reasonable follow–up questions. We partly upheld the complaint about NHS ...

The Complaint Standards set out how NHS and UK central government organisations should approach complaint handling in a clear and consistent way.

We did not uphold this complaint. Mr D received appropriate care for his depression and anxiety. At the time CBT services were not readily available at the ...

... the oncologist or the hospital where Mrs D was an inpatient. We did not uphold these complaints. However, the Trust's complaint handling was poor. Putting ...

They also complained about the officer's attitude immediately after the hearing. Cafcass did not uphold Mr and Mrs B's complaint. It said that if they had ...

The original basis for this project stems from PHSO's 2018-2021 Strategy: to work in partnership to improve public services, especially frontline complaint ...

So we did not uphold this aspect of the complaint. We upheld Mr B's complaint about the delayed referral. In response to this, the Practice acknowledged there ...

We partly upheld this complaint. The dentists at the Practice did not have the necessary skills or equipment to carry out the specialist treatment. Also Mr F ...

Alternatively, if we do not find service failure or maladministration then we will not uphold the complaint. If we find an injustice that has not been put right ...

ICE did not uphold the other complaints Mr P had made about Maximus's service. What we found. We partly upheld the complaint. ICE had carried out an adequate ...