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If we do find a specific fault and uphold your complaint, we will usually ask the NHS to take action. ... We are upholding the complaints Ms V ... Health ...

The Information Commissioner's Office (ICO) decided that it would not uphold Ms B's complaint about the Data Protection Act. However, it did not tell her ... | ...

upholding complaints about care and treatment in ... a full ... However, we upheld the complaint about the way the home replied to their concerns.

Please discuss this with the person handling your complaint or their manager as a starting point. ... If we uphold your complaint it means that we found the ...

This section explains what happens if we uphold a complaint about an organisation. Making recommendations If we fully or partly uphold a complaint, we can ...

May 9, 2016 ... Among those whose complaints we fully upheld, 82% had confidence in the system handling their complaint and 89% said our final report made them ...

Why we upheld complaints We uphold investigations where we find an individual has suffered an injustice as result of a failure in a service and that has not ...

We might partly uphold a complaint if: we found that your organisation got some things wrong, but not all the issues that were complained about or; the mistakes ...

Dec 21, 2016 ... The Ombudsman service upheld 75% of complaints about the Home Office, compared to 39% about the Department for Work and Pensions, 36% about the Ministry of ...

This is at the lower end of our uphold rate - we uphold 44% of cases about ... the quality of general practice complaint handling paints a mixed picture. Report ...