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We might partly uphold a complaint if: we found that your organisation got ... Upheld, partly upheld, and not upheld complaints. Most of the case ...

We might partly uphold a complaint if: we found that your organisation got some things wrong, but not all the issues that were complained about or; the mistakes ...

If we uphold your complaint it means that we found the organisation got things wrong and you have been negatively affected because of this. It also means ...

This section explains what happens if we uphold a complaint about an organisation. Making recommendations If we fully or partly uphold a complaint, we can ...

Dec 5, 2014 ... So far this year, the Ombudsman Service has completed 2,532 investigations about the NHS in England and UK government departments and their ...

... their complaint was handled by the government organisation or the NHS in England. ... Upheld, partly upheld, and not upheld complaints. Most of the case ...

May 9, 2016 ... Among those whose complaints we fully upheld, 82% had confidence in the system handling their complaint and 89% said our final report made them ...

Dec 21, 2016 ... Both departments also demonstrate a desire to learn from complaints and improve their services, according to the report. Parliamentary and ...

However, there has been a significant fall (from 43% in 2013-14 to 30% in 2014-15) in satisfaction for those whose complaint was partly upheld, as shown on the.

What happened. Mrs B was discharged four days after surgery and had to be admitted a few days later as an emergency. She stayed in hospital for almost two ...