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If we do find a specific fault and uphold your complaint, we will usually ask the NHS to take action. ... We are upholding the complaints Ms V ... Health ...

If we do find a specific fault and uphold your complaint, we will usually ask the NHS to take action. ... We are upholding the complaints Ms V ...

If we uphold your complaint it means that we found the organisation got things wrong and you have been negatively affected because of this. It also means ...

We might partly uphold a complaint if: we found that your organisation got some things wrong, but not all the issues that were complained about or; the mistakes ...

Dec 21, 2016 ... The Ombudsman service upheld 75% of complaints about the Home Office, compared to 39% about the Department for Work and Pensions, 36% about the Ministry of ...

This section explains what happens if we uphold a complaint about an organisation. Making recommendations If we fully or partly uphold a complaint, we can ...

We partly upheld this complaint. The Trust had already carried out a thorough SUI investigation with senior clinical staff and agreed it had failed to escalate ...

Why we upheld complaints We uphold investigations where we find an individual has suffered an injustice as result of a failure in a service and that has not ...

The local clinical commissioning group (CCG) had been involved in the application. What we found. We partly upheld this complaint. NHS England had dealt with Mr ...

upholding complaints about care and treatment in ... a full ... However, we upheld the complaint about the way the home replied to their concerns.