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If we do find a specific fault and uphold your complaint, we will usually ask the NHS to take action. ... We are upholding the complaints Ms V ... Health ...

UKVI and Immigration Enforcement accept their complaint handling did not follow their own complaint handling guidance. ... We are upholding the complaints Ms V ...

Please discuss this with the person handling your complaint or their manager as a starting point. ... If we uphold your complaint it means that we found the ...

In quarter 4, we upheld (fully or partly) 285 of the complaints that we investigated. We didn't uphold 275 complaints. A small number (51) of complaints were ..

However, we partly upheld just two complaints against HMRC in 2017-18, which related to a single complaint against HMRC and the Adjudicator's ... Complaints ...

Why we upheld complaints We uphold investigations where we find an individual has suffered an injustice as result of a failure in a service and that has not ...

We might partly uphold a complaint if: we found that your organisation got some things wrong, but not all the issues that were complained about or; the mistakes ...

This section explains what happens if we uphold a complaint about an organisation. Making recommendations If we fully or partly uphold a complaint, we can ...

Dec 21, 2016 ... The Ombudsman service upheld 75% of complaints about the Home Office, compared to 39% about the Department for Work and Pensions, 36% about the ...

upholding complaints about care and treatment in ... a full ... However, we upheld the complaint about the way the home replied to their concerns.