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| Parliamentary and Health Service Ombudsman (PHSO)

We partly upheld the complaint. There was no fault in NHS England's decision that Mrs D was not eligible for continuing healthcare funding. However, we were ...

Findings | Parliamentary and Health Service Ombudsman (PHSO)

UKVI and Immigration Enforcement accept their complaint handling did not follow their own complaint handling guidance. ... We are upholding the complaints Ms V ...

New report shines a light on major failures at the Home Office in ...

Nov 10, 2015 ... Poor handling of immigration-related complaints is a key reason why the Parliamentary and Health Service Ombudsman upholds almost seven in ...

Information Commissioner's Office was at fault in complaint handling

The Information Commissioner's Office (ICO) decided that it would not uphold Ms B's complaint about the Data Protection Act. However, it did not tell her ...

Press releases | Parliamentary and Health Service Ombudsman ...

Published today, the report explains... Press releases. Ombudsman upholds three in four complaints about the Home Office, report reveals. 21 December 2016.

How we look into complaints

What can we decide? If we uphold your complaint it means that we found the organisation got things wrong and you have been negatively.

Health investigations and GP practice investigations upheld in 2013 ...

Complaints are either not upheld or upheld in full or in part. Please find in the table below a breakdown of the outcomes of health investigations we ...

New data on complaints about government departments published ...

Dec 4, 2017 ... ... the Ministry of Justice (MoJ). Of the cases investigated, the Ombudsman upheld 60% of at least part of the complaints about the Home Office ...

Complaint about early discharge not upheld

... the Trust. However, the complaint handling was reasonable overall. Health or Parliamentary. Health. Organisations we investigated. Derby Hospitals NHS ...

Trust lost clinical records

She said that following her discharge she was left in considerable pain and unable to look after herself. What we found. We partly upheld this complaint. The ...