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We are sorry that it could take some time before we can look at your case. ... What happens if we uphold a complaint about an organisation · Case summaries.

Apr 24, 2020 ... When we uphold a complaint, we can recommend what the organisation should do to put things right. 1.4. Data about PHSO's performance. This ...

Oct 30, 2023 ... This is significantly more than the average uphold rate of 60% for all other NHS services. The Ombudsman receives around 100 calls a week about ...

Complaints are either not upheld or upheld in full or in part. Please find in the table below a breakdown of the outcomes of health investigations we ...

Dec 4, 2017 ... ... a total of 524 investigations into 655 organisations, upholding on average 34% of complaints. Almost three-quarters of the Ombudsman's ...

When we complete an investigation, we can fully uphold, partly uphold or not uphold the complaint. ... their own complaint handling. However, taken in ...

Dec 12, 2018 ... However, we partly upheld just two complaints against HMRC in 2017-18, which related to a single complaint against HMRC and the Adjudicator's ...

Jan 15, 2015 ... In the ombudsman landscape, it's a real challenge. As an impartial adjudicator and the final port of call in the complaints system, we uphold ...

Jan 29, 2015 ... to your Manager so that a decision can be taken on what action ... Where we uphold or partly uphold a complaint against a named doctor we.

We partly upheld this complaint. There was a failing when Cafcass produced its report for the court. This caused Miss S unnecessary distress because the report ...