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With a lack of evidence, we could not make any clear finding on whether the Pension Service misadvised Mr V during this call. For that reason, we did not uphold ...

However, there has been a significant fall (from 43% in 2013-14 to 30% in 2014-15) in satisfaction for those whose complaint was partly upheld, as shown on the.

We upheld some parts of Mrs A's complaint. The Practice's care and treatment was appropriate. With regard to the GP's attitude, the Practice had already ...

The local clinical commissioning group (CCG) had been involved in the application. What we found. We partly upheld this complaint. NHS England had dealt with Mr ...

Nov 10, 2015 ... Poor handling of immigration-related complaints is a key reason why the Parliamentary and Health Service Ombudsman upholds almost seven in ...

We partly upheld the complaint. There was no fault in NHS England's decision that Mrs D was not eligible for continuing healthcare funding. However, we were ...

Dec 12, 2018 ... The two most common areas of complaint handling remained consistent with previous years. The largest areas we investigated and upheld complaints ...

In 2014-15 the Parliamentary and Health Service. Ombudsman completed 3,274 NHS investigations. (79% of all investigations), and of these we upheld or partly ...

Published today, the report explains... Press releases. Ombudsman upholds three in four complaints about the Home Office, report reveals. 21 December 2016.

Sep 4, 2018 ... For complaints we upheld or partly upheld, we made the following recommendations to organisations: 125 formal apologies; 75 payments; 103 ...