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Oct 30, 2023 ... This is significantly more than the average uphold rate of 60% for all other NHS services. The Ombudsman receives around 100 calls a week about ...

However, there has been a significant fall (from 43% in 2013-14 to 30% in 2014-15) in satisfaction for those whose complaint was partly upheld, as shown on the.

Dec 12, 2018 ... The two most common areas of complaint handling remained consistent with previous years. The largest areas we investigated and upheld complaints ...

We partly upheld the complaint. There was no fault in NHS England's decision that Mrs D was not eligible for continuing healthcare funding. However, we were ...

Published today, the report explains... Press releases. Ombudsman upholds three in four complaints about the Home Office, report reveals. 21 December 2016.

Mrs B had serious complications following abdominal surgery. She complained that this was caused by failings of the Trust. What happened. Mrs B was discharged ...

Dec 4, 2017 ... ... the Ministry of Justice (MoJ). Of the cases investigated, the Ombudsman upheld 60% of at least part of the complaints about the Home Office ...

Complaints are either not upheld or upheld in full or in part. Please find in the table below a breakdown of the outcomes of health investigations we ...

What can we decide? If we uphold your complaint it means that we found the organisation got things wrong and you have been negatively.

We did not uphold this complaint. The Area Team handled its investigation of the Practices reasonably, and ultimately provided Mr J with an appropriate report ...