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The Information Commissioner's Office (ICO) decided that it would not uphold Ms B's complaint about the Data Protection Act. However, it did not tell her ...

Nov 10, 2015 ... Poor handling of immigration-related complaints is a key reason why the Parliamentary and Health Service Ombudsman upholds almost seven in ...

If we find failings in some but not all of the issues raised, we will partly uphold the complaint. We accepted. 371 cases for investigation involving 393 health.

... a fault in the decision-making process. If we do find a specific fault and uphold your complaint, we will usually ask the NHS to take action. For example ...

Dec 4, 2017 ... ... the Ministry of Justice (MoJ). Of the cases investigated, the Ombudsman upheld 60% of at least part of the complaints about the Home Office ...

UKVI and Immigration Enforcement accept their complaint handling did not follow their own complaint handling guidance. ... We are upholding the complaints Ms V ...

Nov 23, 2023 ... This is broadly in line with the uphold rate for Detailed Investigations which was 68% in. 2022-23. A further three members had their complaints ...

Oct 30, 2023 ... This is significantly more than the average uphold rate of 60% for all other NHS services. The Ombudsman receives around 100 calls a week about ...

Feb 10, 2009 ... for the complainant. This was so even in cases in which we did not uphold the original complaint. The Principles set out here are intended to.

Complaints are either not upheld or upheld in full or in part. Please find in the table below a breakdown of the outcomes of health investigations we ...