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Complaints are either not upheld or upheld in full or in part. Please find in the table below a breakdown of the outcomes of health investigations we ...

UKVI and Immigration Enforcement accept their complaint handling did not follow their own complaint handling guidance. ... We are upholding the complaints Ms V ...

The local clinical commissioning group (CCG) had been involved in the application. What we found. We partly upheld this complaint. NHS England had dealt with Mr ...

We upheld this aspect of the complaint. With regard to complaint handling the Practice provided a reasonable response to Mrs A in good time. It did wrongly ...

With a lack of evidence, we could not make any clear finding on whether the Pension Service misadvised Mr V during this call. For that reason, we did not uphold ...

We partly upheld the complaint. There was no fault in NHS England's decision that Mrs D was not eligible for continuing healthcare funding. However, we were ...

If we uphold your complaint it means that we found the organisation got things wrong and you have been negatively affected because of this. It also means things ...

Nov 23, 2023 ... This is broadly in line with the uphold rate for Detailed Investigations which was 68% in. 2022-23. A further three members had their complaints ...

Sep 4, 2018 ... For complaints we upheld or partly upheld, we made the following recommendations to organisations: 125 formal apologies; 75 payments; 103 ...

In 2014-15 the Parliamentary and Health Service. Ombudsman completed 3,274 NHS investigations. (79% of all investigations), and of these we upheld or partly ...