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Complaints are either not upheld or upheld in full or in part. Please find in the table below a breakdown of the outcomes of health investigations we ...

We often ask organisations to do these sorts of things when we uphold a complaint. Financial payments. If your client would like a financial payment, please ...

We didn't uphold 275 complaints. A small number (51) of complaints were discontinued or resolved before the investigation had finished. In quarter 4 we upheld ...

Jun 17, 2015 ... ... a total of 618 complaints and upheld 41% of these complaints. In cases where the Ombudsman service doesn't uphold complaints, it is often ...

Dec 4, 2017 ... ... a total of 524 investigations into 655 organisations, upholding on average 34% of complaints. Almost three-quarters of the Ombudsman's ...

Oct 30, 2023 ... This is significantly more than the average uphold rate of 60% for all other NHS services. The Ombudsman receives around 100 calls a week about ...

We didn't uphold 299 complaints. A small number of complaints (35) were discontinued or resolved before the investigation had finished. In quarter 1 we upheld ...

We didn't uphold 210 complaints. A small number (35) of complaints were discontinued or resolved before the investigation had finished. In quarter 3 we upheld ...

Summarising this quarter In general, taking into account seasonal variability, there has been a gradual increase in the number of enquiries we have received ...

Sep 4, 2018 ... Making a complaint · What to do before you come to us · What we can and ... For complaints we upheld or partly upheld, we made the following ...