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Nov 10, 2015 ... Poor handling of immigration-related complaints is a key reason why the Parliamentary and Health Service Ombudsman upholds almost seven in ...

... a fault in the decision-making process. If we do find a specific fault and uphold your complaint, we will usually ask the NHS to take action. For example ...

Dec 12, 2018 ... Ms O told us that, as a result, she had to resubmit the applications at additional cost and time. What we found. We fully upheld this complaint.

Feb 10, 2009 ... This was so even in cases in which we did not uphold the original complaint. The Principles set out here are intended to promote a shared ...

She stayed in hospital for almost two months as she had a series of serious complications and infections which left her with long term health problems. She ...

Writing and communicating your final response · NHS Complaint Standards toolkit · Promoting a just ... ... For example, if we uphold or partly uphold a complaint ...

Jun 17, 2015 ... ... a total of 618 complaints and upheld 41% of these complaints. In cases where the Ombudsman service doesn't uphold complaints, it is often ...

What if someone complains about your organisation · Putting things right. What happens if we uphold a complaint about an organisation · What our data tells us.

Nov 23, 2023 ... This is broadly in line with the uphold rate for Detailed Investigations which was 68% in. 2022-23. A further three members had their complaints ...

Summarising this quarter In general, taking into account seasonal variability, there has been a gradual increase in the number of enquiries we have received ...