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In quarter 4, we upheld (fully or partly) 285 of the complaints that we investigated. We didn't uphold 275 complaints. A small number (51) of complaints were ...

... a fault in the decision-making process. If we do find a specific fault and uphold your complaint, we will usually ask the NHS to take action. For example ...

In quarter 3, we upheld (fully or partly) 222 of the complaints that we investigated. We didn't uphold 210 complaints. A small number (35) of complaints were ...

We didn't uphold 299 complaints. A small number of complaints (35) were discontinued or resolved before the investigation had finished. In quarter 1 we upheld ...

They can then assess the efficiency of their own complaint ... complaints we accept for investigation and the number of investigated complaints we uphold.

We upheld this aspect of the complaint. With regard to complaint handling the Practice provided a reasonable response to Mrs A in good time. It did wrongly ...

However, there has been a significant fall (from 43% in 2013-14 to 30% in 2014-15) in satisfaction for those whose complaint was partly upheld, as shown on the.

In quarter 2, we upheld (fully or partly) 217 of the complaints that we investigated. We didn't uphold 261 complaints. The table below shows how many complaints ...

Dec 12, 2018 ... The two most common areas of complaint handling remained consistent with previous years. The largest areas we investigated and upheld complaints ...

Feb 10, 2009 ... for the complainant. This was so even in cases in which we did not uphold the original complaint. The Principles set out here are intended to.