Search Results

The complaint. A Law Centre complained to us about decisions the Legal Aid Agency made on legal aid applications for three of its clients. The three clients ...

If we find failings in some but not all of the issues raised, we will partly uphold the complaint. We accepted. 371 cases for investigation involving 393 health.

In quarter 4, we upheld (fully or partly) 285 of the complaints that we investigated. We didn't uphold 275 complaints. A small number (51) of complaints were ...

In quarter 3, we upheld (fully or partly) 222 of the complaints that we investigated. We didn't uphold 210 complaints. A small number (35) of complaints were ...

... a fault in the decision-making process. If we do find a specific fault and uphold your complaint, we will usually ask the NHS to take action. For example ...

We didn't uphold 299 complaints. A small number of complaints (35) were discontinued or resolved before the investigation had finished. In quarter 1 we upheld ...

The Information Commissioner's Office (ICO) decided that it would not uphold Ms B's complaint about the Data Protection Act. However, it did not tell her ...

They can then assess the efficiency of their own complaint ... complaints we accept for investigation and the number of investigated complaints we uphold.

We upheld some parts of Mrs A's complaint. The Practice's care and treatment was appropriate. With regard to the GP's attitude, the Practice had already ...

Oct 30, 2023 ... This is significantly more than the average uphold rate of 60% for all other NHS services. The Ombudsman receives around 100 calls a week about ...