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We didn't uphold 299 complaints. A small number of complaints (35) were discontinued or resolved before the investigation had finished. In quarter 1 we upheld ...

Dec 4, 2017 ... ... a total of 524 investigations into 655 organisations, upholding on average 34% of complaints. Almost three-quarters of the Ombudsman's ...

We often ask organisations to do these sorts of things when we uphold a complaint. Financial payments. If your client would like a financial payment, please ...

Summarising this quarter In general, taking into account seasonal variability, there has been a gradual increase in the number of enquiries we have received ...

Oct 30, 2023 ... This is significantly more than the average uphold rate of 60% for all other NHS services. The Ombudsman receives around 100 calls a week about ...

Sep 4, 2018 ... Making a complaint · What to do before you come to us · What we can and ... For complaints we upheld or partly upheld, we made the following ...

The complaint. A Law Centre complained to us about decisions the Legal Aid Agency made on ...

When we complete an investigation, we can fully uphold, partly uphold or not uphold the complaint. ... their own complaint handling. However, taken in ...

If the complaint is upheld, the Parliamentary and Health Service Ombudsman ... It will not investigate your complaint individually, but it will use the ...

Dec 12, 2018 ... However, we partly upheld just two complaints against HMRC in 2017-18, which related to a single complaint against HMRC and the Adjudicator's ...