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In quarter 4, we upheld (fully or partly) 285 of the complaints that we investigated. We didn't uphold 275 complaints. A small number (51) of complaints were ...

We upheld this aspect of the complaint. With regard to complaint handling the Practice provided a reasonable response to Mrs A in good time. It did wrongly ...

In quarter 3, we upheld (fully or partly) 222 of the complaints that we investigated. We didn't uphold 210 complaints. A small number (35) of complaints were ...

However, there has been a significant fall (from 43% in 2013-14 to 30% in 2014-15) in satisfaction for those whose complaint was partly upheld, as shown on the.

We didn't uphold 299 complaints. A small number of complaints (35) were discontinued or resolved before the investigation had finished. In quarter 1 we upheld ...

If we uphold your complaint it means that we found the organisation got things wrong and you have been negatively affected because of this. It also means things ...

They can then assess the efficiency of their own complaint ... complaints we accept for investigation and the number of investigated complaints we uphold.

... the Trust. However, the complaint handling was reasonable overall. Health or Parliamentary. Health. Organisations we investigated. Derby Hospitals NHS ...

In quarter 2, we upheld (fully or partly) 217 of the complaints that we investigated. We didn't uphold 261 complaints. The table below shows how many complaints ...

The Information Commissioner's Office (ICO) decided that it would not uphold Ms B's complaint about the Data Protection Act. However, it did not tell her ...