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Dec 21, 2016 ... Both departments also demonstrate a desire to learn from complaints and improve their services, according to the report. Parliamentary and ...

May 9, 2016 ... Among those whose complaints we fully upheld, 82% had confidence in the system handling their complaint and 89% said our final report made them ...

We often ask organisations to do these sorts of things when we uphold a complaint. Financial payments. If your client would like a financial payment, please ...

However, there has been a significant fall (from 43% in 2013-14 to 30% in 2014-15) in satisfaction for those whose complaint was partly upheld, as shown on the.

If we fully uphold your complaint: this means we agree with your complaint. It means we found the organisation made mistakes or provided a poor service, and ...

If we uphold your complaint it means that we found the organisation got things wrong and you have been negatively affected because of this. It also means things ...

What we found. We upheld some parts of Mrs A's complaint. The Practice's care and treatment was appropriate. With regard to the GP's attitude, the Practice had ...

We didn't uphold 275 complaints. A small number (51) of complaints were discontinued or resolved before the investigation had finished. In quarter 4 we upheld ...

We didn't uphold 299 complaints. A small number of complaints (35) were discontinued or resolved before the investigation had finished. In quarter 1 we upheld ...

We didn't uphold 210 complaints. A small number (35) of complaints were discontinued or resolved before the investigation had finished. In quarter 3 we upheld ...