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... the way the complaint was handled that the complainant may not have recognised. Upheld, partly upheld, and not upheld complaints. Most of the case summaries ...

upholding complaints about care and treatment in ... a full ... However, we upheld the complaint about the way the home replied to their concerns.

upheld the complaint. We did not uphold the complaint about the Care Trust. Putting it right. The Acute Trust acknowledged and apologised for its failings ...

Dec 5, 2014 ... So far this year, the Ombudsman Service has completed 2,532 investigations about the NHS in England and UK government departments and their ...

The complaint. A Law Centre complained to us about decisions the Legal Aid Agency made on legal aid applications for three of its clients. The three clients ...

If we fully uphold your complaint: this means we agree with your complaint. It means we found the organisation made mistakes or provided a poor service, and ...

The PPO did not uphold that complaint. When Mr L complained to the prison, it suggested he speak to the officer who had told him the bag had split and who had .

May 9, 2016 ... Among those whose complaints we fully upheld, 82% had confidence in the system handling their complaint and 89% said our final report made them ...

In quarter 3, we upheld (fully or partly) 222 of the complaints that we investigated. We didn't uphold 210 complaints. A small number (35) of complaints were ...

In quarter 4, we upheld (fully or partly) 285 of the complaints that we investigated. We didn't uphold 275 complaints. A small number (51) of complaints were ...