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This is at the lower end of our uphold rate - we uphold 44% of cases about ... the quality of general practice complaint handling paints a mixed picture. Report ...

... the way the complaint was handled that the complainant may not have recognised. Upheld, partly upheld, and not upheld complaints. Most of the case summaries ...

This is broadly in line with the uphold rate for Detailed Investigations which was 68% in. 2022-23. A further three members had their complaints ... An ...

The PPO did not uphold that complaint. When Mr L complained to the prison, it suggested he speak to the officer who had told him the bag had split and who had .

... uphold a complaint. Financial payments. If your client would like a financial payment, please ... Complaints about the NHS in England: Quarter 2 2018-19 (pdf).

Cafcass upheld part of Ms A's complaint but did not agree that the family court adviser was at fault in referring the case to the local authority. It said ...

Dec 5, 2014 ... So far this year, the Ombudsman Service has completed 2,532 investigations about the NHS in England and UK government departments and their ...

Jan 11, 2017 ... Published today, the report explains... Press releases. Ombudsman upholds three in four complaints about the Home Office, report reveals. 21 ...

May 9, 2016 ... Among those whose complaints we fully upheld, 82% had confidence in the system handling their complaint and 89% said our final report made them ...

If we fully uphold your complaint: this means we agree with your complaint. It means we found the organisation made mistakes or provided a poor service, and ...