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... the way the complaint was handled that the complainant may not have recognised. Upheld, partly upheld, and not upheld complaints. Most of the case summaries ...

She later attended a meeting with the Trust's medical director which addressed some of the issues in her complaint. What we found. We upheld some parts of Mrs .

However, we partly upheld just two complaints against HMRC in 2017-18, which related to a single complaint against HMRC and the Adjudicator's ... Complaints ...

This is broadly in line with the uphold rate for Detailed Investigations which was 68% in. 2022-23. A further three members had their complaints ... An ...

Cafcass upheld part of Ms A's complaint but did not agree that the family court adviser was at fault in referring the case to the local authority. It said ...

Dec 5, 2014 ... So far this year, the Ombudsman Service has completed 2,532 investigations about the NHS in England and UK government departments and their ...

If we fully uphold your complaint: this means we agree with your complaint. It means we found the organisation made mistakes or provided a poor service, and ...

The complaint. A Law Centre complained to us about decisions the Legal Aid Agency made on legal aid applications for three of its clients. The three clients ...

May 9, 2016 ... Among those whose complaints we fully upheld, 82% had confidence in the system handling their complaint and 89% said our final report made them ...

If we find failings in some but not all of the issues raised, we will partly uphold the complaint. We accepted. 371 cases for investigation involving 393 health.