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Dec 21, 2016 ... Both departments also demonstrate a desire to learn from complaints and improve their services, according to the report. Parliamentary and ...

May 9, 2016 ... Among those whose complaints we fully upheld, 82% had confidence in the system handling their complaint and 89% said our final report made them ...

If we fully uphold your complaint: this means we agree with your complaint. It means we found the organisation made mistakes or provided a poor service, and ...

However, there has been a significant fall (from 43% in 2013-14 to 30% in 2014-15) in satisfaction for those whose complaint was partly upheld, as shown on the.

What happened. Mrs B was discharged four days after surgery and had to be admitted a few days later as an emergency. She stayed in hospital for almost two ...

If we uphold your complaint it means that we found the organisation got things wrong and you have been negatively affected because of this. It also means things ...

Nov 10, 2015 ... Poor handling of immigration-related complaints is a key reason why the Parliamentary and Health Service Ombudsman upholds almost seven in ...

Dec 12, 2018 ... Ms O told us that, as a result, she had to resubmit the applications at additional cost and time. What we found. We fully upheld this complaint.

Feb 10, 2009 ... This was so even in cases in which we did not uphold the original complaint. The Principles set out here are intended to promote a shared ...

Nov 23, 2023 ... This is broadly in line with the uphold rate for Detailed Investigations which was 68% in. 2022-23. A further three members had their complaints ...