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| Parliamentary and Health Service Ombudsman (PHSO)

We did not uphold this complaint. There was no evidence to demonstrate a failing by the family court adviser as Ms A described. There were times when the ...

Poor complaint handling and investigation

With a lack of evidence, we could not make any clear finding on whether the Pension Service misadvised Mr V during this call. For that reason, we did not uphold ...

Report on seminar with PHSO the Facts

“Your complaint ... Participants perceived that the PHSO deliberately avoids investigating or upholding complaints where their findings may challenge significant ...

New report sheds light on top hospital complaints investigated by ...

Sep 22, 2015 ... In 2014-15 it upheld 36% of the cases it investigated about the NHS and 44% about acute trusts. Notes to editors. The uphold figures refer to a ...

Faults in nursing, communication and complaint handling

... a mistake by the surgeon. As perforation is a recognised complication, we did not uphold this part of the complaint. Doctors did not communicate clearly ...

How our casework makes a difference | Parliamentary and Health ...

Where we identify individual wrongs, we can get these put right for people. Making recommendations. If we fully or partly uphold a complaint, we can make ...

Dr Uzma Qureshi interview

Mar 9, 2015 ... Dr Qureshi points out that just because a GP is the subject of a PHSO investigation, that does not mean a complaint will be upheld. Between ...

Press releases | Parliamentary and Health Service Ombudsman ...

Dec 4, 2017 ... New data on complaints about government departments and their agencies in 2016-17 was published by the Parliamentary and Health Service ...

| Parliamentary and Health Service Ombudsman (PHSO)

We did not uphold Mr A's complaint that Border Force was at fault for the delay he experienced. Health or Parliamentary. Parliamentary. Organisations we ...

Mistakes and complaint handling delays led to payment

... a more tangible remedy. The CCG agreed to this, so we upheld this part of the complaint. Putting it right. The CCG paid Mr D £200 compensation to recognise ...