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Search - Parliamentary and Health Service Ombudsman (PHSO)
For example, if we uphold or partly uphold a complaint involving a doctor ... Our follow-up includes sending an initial letter reminding the organisation when ...
RE: Information on the complaints we handled about HM Revenue ...
Dec 12, 2018 ... However, we partly upheld just two complaints against HMRC in 2017-18, which related to a single complaint against HMRC and the Adjudicator's ...
Be clear about what your client wants to happen | Parliamentary ...
We often ask organisations to do these sorts of things when we uphold a complaint. Financial payments. If your client would like a financial payment, please ...
Complaints about the NHS in England: Quarter 2 2018-19
Hospital services -. Inpatient. Hospital services -. Outpatient. Complaints service (complaint handling). Mental health. Other health. Fully or partly upheld Q1.
NHS England appropriately followed national guidance when it ...
NHS England applied the correct eligibility criteria and the conclusions were clinically reasonable. We did not uphold the complaint from Ms P. Health or ...
Complaint that Cafcass's involvement with hearing in the Family ...
We partly upheld this complaint. There was a failing when Cafcass produced its report for the court. This caused Miss S unnecessary distress because the report ...
Complaints about the NHS in England: Quarter 3 2018-19
If after an assessment we decide that it is appropriate, we then begin a formal investigation. When we complete an investigation, we may fully uphold, partly ...
Independent Case Examiner (ICE) decision on child support was fair ...
... the DEO, and ICE upheld her complaint. It asked the Agency to pay Ms A compensation of around £50 for the missed payments from benefit, and around £450 for the ...
Ombudsman's report highlights poor complaint handling and service ...
Jun 17, 2015 ... ... a total of 618 complaints and upheld 41% of these complaints. In cases where the Ombudsman service doesn't uphold complaints, it is often ...
Dr Uzma Qureshi interview
Mar 9, 2015 ... Dr Qureshi points out that just because a GP is the subject of a PHSO investigation, that does not mean a complaint will be upheld. Between ...