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... a small change in the decisions we make will make a big difference to the uphold rate. Chart 7: Health investigation outcomes by organisation type, Quarter ...

Jan 19, 2017 ... Adopting an integrated approach to investigating complaints about health and social care has led to significant benefits, according to a new ...

We did not uphold this complaint. There was no evidence to demonstrate a failing by the family court adviser as Ms A described. There were times when the ...

Making a complaint · What to do before you come to us ... We upheld the complaint about the National Offender Management Service, which oversees the prison.

If after an assessment we decide that it is appropriate, we then begin a formal investigation. When we complete an investigation, we may fully uphold, partly ...

... uphold any of Mrs D's and Mrs R's complaints about this. However, we upheld the complaint about the way the home replied to their concerns. We found the ...

We did not uphold this part of the complaint. The Trust had discussed with staff the fact that Miss A had been given incorrect information about how she would ...

Making a complaint · What to do before you come to us · What we can and can't ... We partly upheld this complaint. When we told ICO that we were going to ...

Making a complaint · What to do before you come to us · What we can and can ... We did not uphold this complaint. The psychiatrist and her colleagues cared ...

We partly upheld Mr T's complaint. For the most part, ICE carried out a thorough investigation and reached reasonable conclusions. It did not, however, pick ...