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Mar 9, 2015 ... Dr Qureshi points out that just because a GP is the subject of a PHSO investigation, that does not mean a complaint will be upheld. Between ...

At that point PHSO deletes some of the electronic and paper records. Page 18. 18. Investigation and upholding of complaints relating to. Government policy.

... the unusual step of reversing its previous decision. It upheld the complaint on the basis of poor complaint handling, noting that it had taken the Practice ...

Jan 15, 2015 ... In the ombudsman landscape, it's a real challenge. As an impartial adjudicator and the final port of call in the complaints system, we uphold ...

We upheld this complaint. Putting it right. We reminded the Trust of the importance of records reflecting discussions with patients and also reminding patients ...

What if someone complains about your organisation · Putting things right. What happens if we uphold a complaint about an organisation · Annual data on ...

Mr T complained to us that ICE's report had not addressed all the specific questions he had asked. What we found. We partly upheld Mr T's complaint. For the ...

We did not uphold this complaint. The psychiatrist and her colleagues cared for Mr T in line with the relevant guidelines. We were critical that the ...

We did not uphold Ms W's complaint. The CSA had followed its guidance and the law, and ICE had also reached reasonable conclusions. However, we were concerned ...

... the hospital, although the hospital's records of the catheterisation were incomplete. We did not uphold the complaint because, even though the records were ...