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Indeed, the fact that PHSO upholds such a high proportion of the complaints involving allegations of avoidable deaths which are subject to formal investigation ...

Mr J then became a patient at GP Practice 2 and said they had prescribed him the wrong medication. He also had concerns about a GP's attitude. Mr J complained ...

We did not uphold this complaint. Jobcentre Plus had indeed destroyed Ms N's papers as it had told ICE. But it was not possible to decide whether or not Ms N ...

1.1. This guidance is part of a range of guidance modules produced to help you implement and deliver the expectations set out in the Complaint Standards. 1.2.

Making a complaint · What to ... The Information Commissioner's Office (ICO) decided that it would not uphold Ms B's complaint about the Data Protection Act.

... uphold the complaint. ICA found that DVSA had not properly investigated the complaint as it did not interview the pupil at the time of the original complaint.

After a complaint from Mr B, Jobcentre Plus paid Mr B around £1,850. This ... ICE upheld his complaint and asked Jobcentre Plus to increase the ...

... upheld my complaint or not wasn't of primary interest to me. Resolution, actually, as distinct from judgement was. But I think there's been a tendency if ...

We partly upheld Mr H's complaint about the Practice. We found it got a number of things wrong. It did not appropriately manage Mr H's pain, did not ...

Aug 8, 2024 ... Making a complaint · What to do before you ... Every complaint we uphold represents an error the NHS has investigated but failed to address.