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Chart 9 shows the five most common complaint issues for cases we fully or partly upheld in Quarter. 4 in hospital and community health services. These issues ...

Nov 28, 2018 ... We uphold Ms V's complaint. 4. The failings we have identified had a profound effect on Mr V in what, very sadly, were the last years ...

Although this was a shortcoming, we did not consider that this minor delay was serious enough for us to uphold the complaint. There was no evidence that the ...

For example, if we uphold or partly uphold a complaint involving a doctor ... Our follow-up includes sending an initial letter reminding the organisation when ...

We upheld the complaint about the National Offender Management Service, which oversees the prison. The prison did not handle Mr L's case in line with the ...

Our investigation found the immigration officer interviewing Mrs B could have communicated better with her, but we did not uphold this part of the complaint.

Step 1: Set out the issues complained about and what the person wanted. This shows that you have listened to them and have understood their complaint.

Mar 1, 2016 ... Most of the summaries published are of complaints upheld or partly upheld. ... their complaint to the organisation in question and give them the ...

We did not uphold this complaint. Cafcass had wrongly copied the handwritten note, but we concluded that the impact of this failing was not as great as Mr G ...

have found or we only uphold limited aspects of a complaint, it can be difficult to determine the severity of the injustice. This is because we are trying ...