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We did not uphold this part of the complaint. The Trust had discussed with staff the fact that Miss A had been given incorrect information about how she would ...

Making a complaint · What to do before you come to us ... We upheld the complaint about the National Offender Management Service, which oversees the prison.

Indeed, the fact that PHSO upholds such a high proportion of the complaints involving allegations of avoidable deaths which are subject to formal investigation ...

Annex B: When a patient raises feedback, concerns or a complaint · Annex C ... upheld or partly upheld 1,229 investigations (37%). In the same year, the ...

Making a complaint · What to do before you come to us · What we can and can ... We did not uphold this complaint. The psychiatrist and her colleagues cared ...

We believe complaints have the power to reveal the truth, create lasting change and inspire a better relationship between people and public services. Our ...

... uphold the complaint. ICA found that DVSA had not properly investigated the complaint as it did not interview the pupil at the time of the original complaint.

Aug 8, 2024 ... Making a complaint · What to do before you ... Every complaint we uphold represents an error the NHS has investigated but failed to address.

... upheld my complaint or not wasn't of primary interest to me. Resolution, actually, as distinct from judgement was. But I think there's been a tendency if ...

ICE did not uphold the other complaints Mr P had made about Maximus's service. What we found. We partly upheld the complaint. ICE had carried out an adequate ...