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She later attended a meeting with the Trust's medical director which addressed some of the issues in her complaint. What we found. We upheld some parts of Mrs ...

Chart 9 shows the five most common complaint issues for cases we fully or partly upheld in Quarter. 4 in hospital and community health services. These issues ...

Nov 28, 2018 ... We uphold Ms V's complaint. 4. The failings we have identified had a profound effect on Mr V in what, very sadly, were the last years ...

Jan 15, 2015 ... In the ombudsman landscape, it's a real challenge. As an impartial adjudicator and the final port of call in the complaints system, we uphold ...

Our investigation found the immigration officer interviewing Mrs B could have communicated better with her, but we did not uphold this part of the complaint.

Aug 16, 2021 ... We then take a closer look at a complaint to decide if we should investigate. ... As a result of this the upheld rate (upheld or partly upheld) ...

The PPO did not uphold that complaint. When Mr L complained to the prison, it suggested he speak to the officer who had told him the bag had split and who had ...

We partly upheld this complaint. The Trust had already carried out a thorough SUI investigation with senior clinical staff and agreed it had failed to escalate ...

We did not uphold this part of the complaint. The Trust had discussed with staff the fact that Miss A had been given incorrect information about how she would ...

Sep 22, 2015 ... The uphold rate for acute trusts in 2013-14 was 46%. The Parliamentary and Health Service Ombudsman makes final decisions on complaints which ...