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Sep 22, 2015 ... The uphold rate for acute trusts in 2013-14 was 46%. The Parliamentary and Health Service Ombudsman makes final decisions on complaints which ...

The PPO did not uphold that complaint. When Mr L complained to the prison, it suggested he speak to the officer who had told him the bag had split and who had ...

She later attended a meeting with the Trust's medical director which addressed some of the issues in her complaint. What we found. We upheld some parts of Mrs ...

Jan 15, 2015 ... In the ombudsman landscape, it's a real challenge. As an impartial adjudicator and the final port of call in the complaints system, we uphold ...

Our investigation found the immigration officer interviewing Mrs B could have communicated better with her, but we did not uphold this part of the complaint.

At that point PHSO deletes some of the electronic and paper records. Page 18. 18. Investigation and upholding of complaints relating to. Government policy.

We partly upheld this complaint. The Trust had already carried out a thorough SUI investigation with senior clinical staff and agreed it had failed to escalate ...

This is at the lower end of our uphold rate - we uphold 44% of cases about ... the quality of general practice complaint handling paints a mixed picture.

We did not uphold the complaint about it. The ambulance service's investigation did not identify the mistakes. We therefore partly upheld the complaint about it ...

We did not uphold this part of the complaint. The Trust had discussed with staff the fact that Miss A had been given incorrect information about how she would ...