Search Results

Chart 9: Upheld complaints for hospital and community health services by complaint issue, Quarter ... respect of their handling of a complaint, and how the ...

If after an assessment we decide that it is appropriate, we then begin a formal investigation. When we complete an investigation, we may fully uphold, partly ...

Jan 1, 2011 ... We upheld 78 per cent of parliamentary complaints and 79 per cent of health complaints. Putting things right. If the complaint is upheld or ...

If we uphold a complaint, it means we have found maladministration and it led to injustice. We can recommend action the organisation should take to put things ...

If after an assessment we decide that it is appropriate, we then begin a formal investigation. When we complete an investigation, we may fully uphold, partly ...

We partly upheld Mr T's complaint. For the most part, ICE carried out a thorough investigation and reached reasonable conclusions. It did not, however, pick ...

It was distressing for his family to witness these failings and we partly upheld the complaint. We did not uphold the complaint about the Care Trust.

We did not uphold this part of the complaint. The Trust had discussed with staff the fact that Miss A had been given incorrect information about how she would ...

We partly upheld the complaint. There was no fault in NHS England's decision that Mrs D was not eligible for continuing healthcare funding. However, we were ...

Our investigation found that the crew acted appropriately in their decision not to perform CPR or defibrillation. We did not uphold this part of the complaint.