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She complained that this was caused by failings of the Trust. What happened. Mrs B was discharged four days after surgery and had to be admitted a few days ...

Chart 9 shows the five most common complaint issues for cases we fully or partly upheld in Quarter. 4 in hospital and community health services. These issues ...

Mar 1, 2016 ... Most of the summaries published are of complaints upheld or partly upheld. ... their complaint to the organisation in question and give them the ...

If after an assessment we decide that it is appropriate, we then begin a formal investigation. When we complete an investigation, we may fully uphold, partly ...

For example, if we uphold or partly uphold a complaint involving a doctor ... Our follow-up includes sending an initial letter reminding the organisation when ...

This is at the lower end of our uphold rate - we uphold 44% of cases about ... the quality of general practice complaint handling paints a mixed picture.

Our investigation found the immigration officer interviewing Mrs B could have communicated better with her, but we did not uphold this part of the complaint.

We upheld the complaint about the National Offender Management Service, which oversees the prison. The prison did not handle Mr L's case in line with the ...

... the statement, and did not uphold the complaint. ICA found that DVSA had not properly investigated the complaint as it did not interview the pupil at the ...

Nov 28, 2018 ... We uphold Ms V's complaint. 4. The failings we have identified had a profound effect on Mr V in what, very sadly, were the last years ...