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Nov 28, 2018 ... We uphold Ms V's complaint. 4. The failings we have identified had a profound effect on Mr V in what, very sadly, were the last years ...

We upheld the complaint about the National Offender Management Service, which oversees the prison. The prison did not handle Mr L's case in line with the ...

Jan 15, 2015 ... In the ombudsman landscape, it's a real challenge. As an impartial adjudicator and the final port of call in the complaints system, we uphold ...

We did not uphold the complaint about it. The ambulance service's investigation did not identify the mistakes. We therefore partly upheld the complaint about it ...

... the discharge was clinically reasonable. We did not uphold this aspect of the complaint. However, the Trust should have assessed Mr B's social needs before ...

We did not uphold this part of the complaint. The Trust had discussed with staff the fact that Miss A had been given incorrect information about how she would ...

Feb 10, 2009 ... for the complainant. This was so even in cases in which we did not uphold the original complaint. The Principles set out here are intended to.

Our investigation found the immigration officer interviewing Mrs B could have communicated better with her, but we did not uphold this part of the complaint.

... the unusual step of reversing its previous decision. It upheld the complaint on the basis of poor complaint handling, noting that it had taken the Practice ...

We upheld this complaint. Putting it right. We reminded the Trust of the importance of records reflecting discussions with patients and also reminding patients ...