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... uphold the complaint. ICA found that DVSA had not properly investigated the complaint as it did not interview the pupil at the time of the original complaint.

Apr 24, 2020 ... When we uphold a complaint, we can recommend what the organisation should do to put things right. 1.4. Data about PHSO's performance. This ...

Making a complaint · What to do before you come to us · What we ... She complained to the Independent Case Examiner (ICE), which did not uphold her complaint.

Annex B: When a patient raises feedback, concerns or a complaint · Annex C ... upheld or partly upheld 1,229 investigations (37%). In the same year, the ...

Making a complaint · What to do before you come to us ... It was distressing for his family to witness these failings and we partly upheld the complaint.

We partly upheld this complaint. The Trust had lost Mrs T's clinical records ... a full and independent investigation into her complaint. Health or ...

Dec 19, 2014 ... In short, someone who wishes to bring a complaint to us can expect ... In this final analysis is the answer to whether a case will be upheld or ...

It upheld the complaint on the basis of poor complaint handling, noting that it had taken the Practice some significant time to give NHS England the information ...

We believe complaints have the power to reveal the truth, create lasting change and inspire a better relationship between people and public services. Our ...

We upheld the complaint about Jobcentre Plus. Jobcentre Plus should have told Mr A that his benefit entitlement would be reviewed after 26 weeks, and warned ...