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What happens if we uphold a complaint about an organisation · Browse and search our latest decisions. View our latest decisions on complaints. Report a problem ...

This is at the lower end of our uphold rate - we uphold 44% of cases about ... the quality of general practice complaint handling paints a mixed picture.

... the discharge was clinically reasonable. We did not uphold this aspect of the complaint. However, the Trust should have assessed Mr B's social needs before ...

Feb 6, 2025 ... ... upholding complaints about care and treatment in ... a full investigation is not the most appropriate way to resolve the complaint.

... the statement, and did not uphold the complaint. ICA found that DVSA had not properly investigated the complaint as it did not interview the pupil at the ...

At that point PHSO deletes some of the electronic and paper records. Page 18. 18. Investigation and upholding of complaints relating to. Government policy.

Sep 22, 2015 ... The uphold rate for acute trusts in 2013-14 was 46%. The Parliamentary and Health Service Ombudsman makes final decisions on complaints which ...

We did not uphold this part of the complaint. The Trust had discussed with staff the fact that Miss A had been given incorrect information about how she would ...

We partly upheld this complaint. The Trust had already carried out a thorough SUI investigation with senior clinical staff and agreed it had failed to escalate ...

We upheld this complaint. Putting it right. We reminded the Trust of the importance of records reflecting discussions with patients and also reminding patients ...