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Despite minor shortcomings, hospital and ambulance service ...
... the hospital, although the hospital's records of the catheterisation were incomplete. We did not uphold the complaint because, even though the records were ...
Not enough adjustments for a man to use work programme
What we found. We partly upheld the complaint. ICE had carried out an adequate investigation of Mr P's complaint and had reached a fair decision. However, there ...
Poor complaint handling by NHS trust caused distress
We did not uphold this part of the complaint. The Trust had discussed with staff the fact that Miss A had been given incorrect information about how she would ...
Reasonable overall care, but poor complaint handling
... uphold any of Mrs D's and Mrs R's complaints about this. However, we upheld the complaint about the way the home replied to their concerns. We found the ...
Woman repaid thousands after healthcare provider failed to properly ...
Aug 8, 2024 ... Every complaint we uphold represents an error the NHS has investigated but failed to address. Our investigations aim to encourage learning ...
Information for advocates and representatives | Parliamentary and ...
We are sorry that it could take some time before we can look at your case. ... What happens if we uphold a complaint about an organisation · Case summaries.
| Parliamentary and Health Service Ombudsman (PHSO)
... the statement, and did not uphold the complaint. ICA found that DVSA had not properly investigated the complaint as it did not interview the pupil at the ...
Border Force responded poorly to allegation of inappropriate ...
Our investigation found the immigration officer interviewing Mrs B could have communicated better with her, but we did not uphold this part of the complaint.
Independent Case Examiner (ICE) decision on child support was fair ...
... the DEO, and ICE upheld her complaint. It asked the Agency to pay Ms A compensation of around £50 for the missed payments from benefit, and around £450 for the ...
District Nursing Service apologised for handling complaint poorly
... the first response contained an inaccurate statement. However, we did not uphold the complaint because the Trust had already apologised for the failings ...