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We did not uphold this complaint. Cafcass had wrongly copied the handwritten note, but we concluded that the impact of this failing was not as great as Mr G ...

What happens if we uphold a complaint about an organisation · Browse and search our latest decisions. View our latest decisions on complaints. Report a problem ...

... the discharge was clinically reasonable. We did not uphold this aspect of the complaint. However, the Trust should have assessed Mr B's social needs before ...

For example, if we uphold or partly uphold a complaint involving a doctor ... Our follow-up includes sending an initial letter reminding the organisation when .

have found or we only uphold limited aspects of a complaint, it can be difficult to determine the severity of the injustice. This is because we are trying ...

We did not uphold the complaint about it. The ambulance service's investigation did not identify the mistakes. We therefore partly upheld the complaint about it ...

Sep 22, 2015 ... The uphold rate for acute trusts in 2013-14 was 46%. The Parliamentary and Health Service Ombudsman makes final decisions on complaints which ...

Feb 6, 2025 ... ... upholding complaints about care and treatment in ... a full investigation is not the most appropriate way to resolve the complaint.

We partly upheld this complaint. The Trust had already carried out a thorough SUI investigation with senior clinical staff and agreed it had failed to escalate ...

... the first response contained an inaccurate statement. However, we did not uphold the complaint because the Trust had already apologised for the failings ...