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We did not uphold this part of the complaint. The Trust had discussed with staff the fact that Miss A had been given incorrect information about how she would ...

This is at the lower end of our uphold rate - we uphold 44% of cases about ... the quality of general practice complaint handling paints a mixed picture.

At that point PHSO deletes some of the electronic and paper records. Page 18. 18. Investigation and upholding of complaints relating to. Government policy.

What if someone complains about your organisation · Putting things right. What happens if we uphold a complaint about an organisation · Annual data on ...

Mr Z subsequently took his complaint to NHS England which, initially, did not uphold his complaint. After further correspondence, NHS England agreed to look ...

We upheld this complaint. Putting it right. We reminded the Trust of the importance of records reflecting discussions with patients and also reminding patients ...

Mr T complained to us that ICE's report had not addressed all the specific questions he had asked. What we found. We partly upheld Mr T's complaint. For the ...

We did not uphold Ms W's complaint. The CSA had followed its guidance and the law, and ICE had also reached reasonable conclusions. However, we were concerned ...

... the first response contained an inaccurate statement. However, we did not uphold the complaint because the Trust had already apologised for the failings ...

... the statement, and did not uphold the complaint. ICA found that DVSA had not properly investigated the complaint as it did not interview the pupil at the ...