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Aug 8, 2024 ... Every complaint we uphold represents an error the NHS has investigated but failed to address. Our investigations aim to encourage learning ...

What if someone complains about your organisation · Putting things right. What happens if we uphold a complaint about an organisation · Annual data on ...

At that point PHSO deletes some of the electronic and paper records. Page 18. 18. Investigation and upholding of complaints relating to. Government policy.

Mr T complained to us that ICE's report had not addressed all the specific questions he had asked. What we found. We partly upheld Mr T's complaint. For the ...

We did not uphold Ms W's complaint. The CSA had followed its guidance and the law, and ICE had also reached reasonable conclusions. However, we were concerned ...

This is at the lower end of our uphold rate - we uphold 44% of cases about ... the quality of general practice complaint handling paints a mixed picture.

... the statement, and did not uphold the complaint. ICA found that DVSA had not properly investigated the complaint as it did not interview the pupil at the ...

Therefore we did not uphold these parts of the complaint. While the Trust experienced staffing issues during the complaints process, it should have kept Mrs ...

We did not uphold this complaint. The psychiatrist and her colleagues cared for Mr T in line with the relevant guidelines. We were critical that the ...

... the first response contained an inaccurate statement. However, we did not uphold the complaint because the Trust had already apologised for the failings ...