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We did not uphold the complaint about it. The ambulance service's investigation did not identify the mistakes. We therefore partly upheld the complaint about it ...

This is at the lower end of our uphold rate - we uphold 44% of cases about ... the quality of general practice complaint handling paints a mixed picture.

... the discharge was clinically reasonable. We did not uphold this aspect of the complaint. However, the Trust should have assessed Mr B's social needs before ...

At that point PHSO deletes some of the electronic and paper records. Page 18. 18. Investigation and upholding of complaints relating to. Government policy.

We upheld this complaint. Putting it right. We reminded the Trust of the importance of records reflecting discussions with patients and also reminding patients ...

We did not uphold this complaint. Cafcass had wrongly copied the handwritten note, but we concluded that the impact of this failing was not as great as Mr G ...

What if someone complains about your organisation · Putting things right. What happens if we uphold a complaint about an organisation · Annual data on ...

Mr T complained to us that ICE's report had not addressed all the specific questions he had asked. What we found. We partly upheld Mr T's complaint. For the ...

We did not uphold Ms W's complaint. The CSA had followed its guidance and the law, and ICE had also reached reasonable conclusions. However, we were concerned ...

Therefore we did not uphold these parts of the complaint. While the Trust experienced staffing issues during the complaints process, it should have kept Mrs ...