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... the furniture he had asked for. Because of this, we did not uphold the complaint. Health or Parliamentary. Parliamentary. Organisations we investigated.

Therefore we did not uphold these parts of the complaint. While the Trust experienced staffing issues during the complaints process, it should have kept Mrs ...

... the oncologist or the hospital where Mrs D was an inpatient. We did not uphold these complaints. However, the Trust's complaint handling was poor. Putting ...

NHS England's first complaint response was reasonable, but it failed to answer Mrs B's reasonable follow–up questions. We partly upheld the complaint about NHS ...

Feb 6, 2025 ... ... upholding complaints about care and treatment in ... a full investigation is not the most appropriate way to resolve the complaint.

What we found. We upheld the complaint about Jobcentre Plus. Jobcentre Plus should have told Mr A that his benefit entitlement would be reviewed after 26 weeks, ...

The Information Commissioner's Office (ICO) decided that it would not uphold Ms B's complaint about the Data Protection Act. However, it did not tell her ...

We partly upheld this complaint. The withdrawal of the offer of the local authority flat was outside the Clinical Commissioning Group's (CCG's) control so ...

Cafcass upheld part of Ms A's complaint but did not agree that the family court adviser was at fault in referring the case to the local authority. It said ...

We investigate complaints about UK government departments, other public organisations and the NHS in England. Our service is free, fair and independent.