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Driver and Vehicle Standards Agency failed to properly investigate ...
... the statement, and did not uphold the complaint. ICA found that DVSA had not properly investigated the complaint as it did not interview the pupil at the ...
Prison complaint handler's investigation of disability complaint was ...
... the furniture he had asked for. Because of this, we did not uphold the complaint. Health or Parliamentary. Parliamentary. Organisations we investigated.
Information for advocates and representatives | Parliamentary and ...
We are sorry that it could take some time before we can look at your case. ... What happens if we uphold a complaint about an organisation · Browse and ...
GP practice's failings did not contribute to cancer patient's death, but ...
... the oncologist or the hospital where Mrs D was an inpatient. We did not uphold these complaints. However, the Trust's complaint handling was poor. Putting ...
Prioritising patient safety | Winter 2025 | Parliamentary and Health ...
Feb 6, 2025 ... ... upholding complaints about care and treatment in ... a full investigation is not the most appropriate way to resolve the complaint.
District Nursing Service apologised for handling complaint poorly
... the first response contained an inaccurate statement. However, we did not uphold the complaint because the Trust had already apologised for the failings ...
Reasonable overall care, but poor complaint handling
... uphold any of Mrs D's and Mrs R's complaints about this. However, we upheld the complaint about the way the home replied to their concerns. We found the ...
Trust provided appropriate support to mental health patient
We did not uphold this complaint. Mr D received appropriate care for his depression and anxiety. At the time CBT services were not readily available at the ...
Complaint Standards | Parliamentary and Health Service ...
The Complaint Standards set out how NHS and UK central government organisations should approach complaint handling in a clear and consistent way.
Failure to provide a fully funded care package
We partly upheld this complaint. The withdrawal of the offer of the local authority flat was outside the Clinical Commissioning Group's (CCG's) control so ...