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We upheld the complaint about Jobcentre Plus. Jobcentre Plus should have told Mr A that his benefit entitlement would be reviewed after 26 weeks, and warned ...

A British citizen's complaint that she was treated inappropriately by Border ... We partly upheld Mrs B's complaint. There was little recorded evidence ...

Mar 9, 2015 ... Dr Qureshi points out that just because a GP is the subject of a PHSO investigation, that does not mean a complaint will be upheld. Between ...

Miss C made a number of other complaints, including that she was not told why she was having the different surgeries or about their possible side effects, and ...

We upheld this complaint. Putting it right. We reminded the Trust of the importance of records reflecting discussions with patients and also reminding ...

NHS England's first complaint response was reasonable, but it failed to answer Mrs B's reasonable follow–up questions. We partly upheld the complaint about NHS ...

Jan 29, 2015 ... to your Manager so that a decision can be taken on what action ... Where we uphold or partly uphold a complaint against a named doctor we.

Making a complaint · What to do before you come to us · What we ... She complained to the Independent Case Examiner (ICE), which did not uphold her complaint.

Although this was a shortcoming, we did not consider that this minor delay was serious enough for us to uphold the complaint. There was no evidence that the ...

1.1. This guidance is part of a range of guidance modules produced to help you implement and deliver the expectations set out in the Complaint Standards. 1.2.