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Despite minor shortcomings, hospital and ambulance service ...
... the hospital, although the hospital's records of the catheterisation were incomplete. We did not uphold the complaint because, even though the records were ...
Introduction - Parliamentary and Health Service Ombudsman (PHSO)
... the complaint often has a close relationship with the ... Of the 696 complaints investigated by the Parliamentary and Health Service ombudsman, 32% were upheld.
Woman repaid thousands after healthcare provider failed to properly ...
Aug 8, 2024 ... Every complaint we uphold represents an error the NHS has investigated but failed to address. Our investigations aim to encourage learning ...
Promoting a just culture
view complaints as a vital tool for getting feedback from the people who use your service ... a complaint by keeping them informed and engaged during the process ...
Driver and Vehicle Standards Agency failed to properly investigate ...
... the statement, and did not uphold the complaint. ICA found that DVSA had not properly investigated the complaint as it did not interview the pupil at the ...
Prison complaint handler's investigation of disability complaint was ...
... the furniture he had asked for. Because of this, we did not uphold the complaint. Health or Parliamentary. Parliamentary. Organisations we investigated.
Prioritising patient safety | Winter 2025
Feb 6, 2025 ... ... upholding complaints about care and treatment in ... a full investigation is not the most appropriate way to resolve the complaint.
Failure to provide a fully funded care package
We partly upheld this complaint. The withdrawal of the offer of the local authority flat was outside the Clinical Commissioning Group's (CCG's) control so ...
NHS England failed to address a grieving widow's unanswered ...
NHS England's first complaint response was reasonable, but it failed to answer Mrs B's reasonable follow–up questions. We partly upheld the complaint about NHS ...
Reasonable overall care, but poor complaint handling
... uphold any of Mrs D's and Mrs R's complaints about this. However, we upheld the complaint about the way the home replied to their concerns. We found the ...