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... the hospital, although the hospital's records of the catheterisation were incomplete. We did not uphold the complaint because, even though the records were ...

Therefore we did not uphold these parts of the complaint. While the Trust experienced staffing issues during the complaints process, it should have kept Mrs ...

Aug 8, 2024 ... Every complaint we uphold represents an error the NHS has investigated but failed to address. Our investigations aim to encourage learning ...

We are sorry that it could take some time before we can look at your case. ... What happens if we uphold a complaint about an organisation · Browse and ...

' So that sense of making a real difference, and even if we're not upholding ... I think that was a really powerful complaint that just highlighted it's not ...

Feb 6, 2025 ... ... upholding complaints about care and treatment in ... a full investigation is not the most appropriate way to resolve the complaint.

... the furniture he had asked for. Because of this, we did not uphold the complaint. Health or Parliamentary. Parliamentary. Organisations we investigated.

... uphold any of Mrs D's and Mrs R's complaints about this. However, we upheld the complaint about the way the home replied to their concerns. We found the ...

We partly upheld this complaint. The withdrawal of the offer of the local authority flat was outside the Clinical Commissioning Group's (CCG's) control so ...

We did not uphold this complaint. Cafcass had wrongly copied the handwritten note, but we concluded that the impact of this failing was not as great as Mr G ...