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How our casework makes a difference | Parliamentary and Health ...
Where we identify individual wrongs, we can get these put right for people. Making recommendations. If we fully or partly uphold a complaint, we can make ...
Dental practice did not explain why it removed a patient from its list
It upheld the complaint on the basis of poor complaint handling, noting that it had taken the Practice some significant time to give NHS England the information ...
Border Force responded poorly to allegation of inappropriate ...
A British citizen's complaint that she was treated inappropriately by Border ... We partly upheld Mrs B's complaint. There was little recorded evidence ...
Trust did not adequately describe proposed surgery or assess its ...
Miss C made a number of other complaints, including that she was not told why she was having the different surgeries or about their possible side effects, and ...
Ambulance crew were wrong not to take man to hospital, but correct ...
Our investigation found that the crew acted appropriately in their decision not to perform CPR or defibrillation. We did not uphold this part of the complaint.
Dentist dealt with a complaint appropriately | Parliamentary and ...
We did not uphold the complaint. The dentist acted reasonably, and it was appropriate to have declined to provide a refund. We explained to Mr T that new ...
Dental practice did not tell patient why it stopped treating him
Making a complaint · What to ... The PCT (now the Area Team) also adequately handled Mr F's complaint and so we did not uphold his complaint about the PCT.
Maintaining momentum: driving improvements in mental health care
Mar 19, 2018 ... also show a failure by local NHS organisations. 65% being upheld or partly upheld by the to investigate complaints effectively. We do local ...
Our statutory role and how we considered this complaint ...
We are neither a consumer champion nor arbitrator. We are accountable to Parliament and our work is scrutinised by the Public Administration and Constitutional ...
Information Risk and Policy Officer | Parliamentary and Health ...
May 14, 2021 ... You'll work as part of a team committed to upholding information and privacy rights, to protecting sensitive information at scale, and dedicated ...