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Search - Parliamentary and Health Service Ombudsman (PHSO)
For example, if we uphold or partly uphold a complaint involving a doctor ... Our follow-up includes sending an initial letter reminding the organisation when ...
Trust did not assess patient's circumstances before discharging him ...
... the discharge was clinically reasonable. We did not uphold this aspect of the complaint. However, the Trust should have assessed Mr B's social needs before ...
Ambulance trust's conflicting complaint responses caused grieving ...
Therefore we did not uphold these parts of the complaint. While the Trust experienced staffing issues during the complaints process, it should have kept Mrs ...
Media FAQ - Parliamentary and Health Service Ombudsman (PHSO)
Why do you only uphold a small proportion of the complaints you investigate?
Tax credits award was not updated
We upheld the complaint about HMRC. Its letter saying that it would correct its records in spring 2010 if it did not hear from Mr A, created a reasonable ...
Introduction - Parliamentary and Health Service Ombudsman (PHSO)
... the complaint often has a close relationship with the ... Of the 696 complaints investigated by the Parliamentary and Health Service ombudsman, 32% were upheld.
Despite minor shortcomings, hospital and ambulance service ...
... the hospital, although the hospital's records of the catheterisation were incomplete. We did not uphold the complaint because, even though the records were ...
Not enough adjustments for a man to use work programme
What we found. We partly upheld the complaint. ICE had carried out an adequate investigation of Mr P's complaint and had reached a fair decision. However, there ...
Ambulance was delayed, but this did not cause physical harm to ...
... the delay to her baby's disability. We partly upheld the complaint about the Ambulance Trust. We did not uphold the complaint about the Trust because the ...
Delay in dealing with complaint about Jobcentre Plus medical ...
Mr T complained to us that ICE's report had not addressed all the specific questions he had asked. What we found. We partly upheld Mr T's complaint. For the ...