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UKVI and Immigration Enforcement accept their complaint handling did not follow their own complaint handling guidance. ... We are upholding the complaints Ms V ...

Nov 23, 2023 ... This is broadly in line with the uphold rate for Detailed Investigations which was 68% in. 2022-23. A further three members had their complaints ...

With a lack of evidence, we could not make any clear finding on whether the Pension Service misadvised Mr V during this call. For that reason, we did not uphold ...

She said that following her discharge she was left in considerable pain and unable to look after herself. What we found. We partly upheld this complaint. The ...

The local clinical commissioning group (CCG) had been involved in the application. What we found. We partly upheld this complaint. NHS England had dealt with Mr ...

In 2014-15 the Parliamentary and Health Service. Ombudsman completed 3,274 NHS investigations. (79% of all investigations), and of these we upheld or partly ...

Feb 10, 2009 ... for the complainant. This was so even in cases in which we did not uphold the original complaint. The Principles set out here are intended to.

Nov 10, 2015 ... Poor handling of immigration-related complaints is a key reason why the Parliamentary and Health Service Ombudsman upholds almost seven in ...

Sep 4, 2018 ... For complaints we upheld or partly upheld, we made the following recommendations to organisations: 125 formal apologies; 75 payments; 103 ...

... upheld the complaint. We did not uphold the complaint about the Care Trust. Putting it right. The Acute Trust acknowledged and apologised for its failings ...