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“Your complaint ... Participants perceived that the PHSO deliberately avoids investigating or upholding complaints where their findings may challenge significant ...

Sep 22, 2015 ... In 2014-15 it upheld 36% of the cases it investigated about the NHS and 44% about acute trusts. Notes to editors. The uphold figures refer to a ...

Ms A complained to ICE about the Agency's delay in securing maintenance via benefit deductions and the DEO, and ICE upheld her complaint. It asked the Agency to ...

If after an assessment we decide that it is appropriate, we then begin a formal investigation. When we complete an investigation, we may fully uphold, partly ...

What we found. We did not uphold this case as Cafcass had already accepted the failings in relation to the report. Although Cafcass had sent Mr Y's report to ...

We partly upheld the complaint. There was no fault in NHS England's decision that Mrs D was not eligible for continuing healthcare funding.

We partly upheld this complaint. There was a failing when Cafcass produced its report for the court. This caused Miss S unnecessary distress because the report ...

NHS England upheld a decision that the NHS was not responsible for funding ongoing care. What happened. Mrs T lived in a nursing home from 2003 until her death ...

The airport operator, not Border Force, was responsible for prioritising people in the queues to immigration control. We did not uphold Mr A's complaint that ...

Jan 19, 2017 ... Adopting an integrated approach to investigating complaints about health and social care has led to significant benefits, according to a new ...