Search Results

Nov 23, 2023 ... This is broadly in line with the uphold rate for Detailed Investigations which was 68% in. 2022-23. A further three members had their complaints ...

Sep 4, 2018 ... For complaints we upheld or partly upheld, we made the following recommendations to organisations: 125 formal apologies; 75 payments; 103 ...

In 2014-15 the Parliamentary and Health Service. Ombudsman completed 3,274 NHS investigations. (79% of all investigations), and of these we upheld or partly ...

She said that following her discharge she was left in considerable pain and unable to look after herself. What we found. We partly upheld this complaint. The ...

If we find failings in some but not all of the issues raised, we will partly uphold the complaint. We accepted. 371 cases for investigation involving 393 health.

Jun 17, 2015 ... ... a total of 618 complaints and upheld 41% of these complaints. In cases where the Ombudsman service doesn't uphold complaints, it is often ...

Feb 10, 2009 ... for the complainant. This was so even in cases in which we did not uphold the original complaint. The Principles set out here are intended to.

We did not uphold this complaint. The Area Team handled its investigation of the Practices reasonably, and ultimately provided Mr J with an appropriate report ...

Nov 10, 2015 ... Poor handling of immigration-related complaints is a key reason why the Parliamentary and Health Service Ombudsman upholds almost seven in ...

... upheld the complaint. We did not uphold the complaint about the Care Trust. Putting it right. The Acute Trust acknowledged and apologised for its failings ...