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Adopting an integrated approach to investigating complaints about health and social care has led to significant benefits, according to a new report by the Local ...

We are sorry that it could take some time before we can look at your case. ... What happens if we uphold a complaint about an organisation · Case summaries.

“Your complaint ... Participants perceived that the PHSO deliberately avoids investigating or upholding complaints where their findings may challenge significant ...

... a more tangible remedy. The CCG agreed to this, so we upheld this part of the complaint. Putting it right. The CCG paid Mr D £200 compensation to recognise ...

... complaints investigated by the PHSO and number upheld. I should like ... a complaint. Section 11(2) of the Parliamentary Commissioner Act 1967 (PCA ...

The complaint. A Law Centre complained to us about decisions the Legal Aid Agency made on ...

Ms A complained to ICE about the Agency's delay in securing maintenance via benefit deductions and the DEO, and ICE upheld her complaint. It asked the Agency to ...

If after an assessment we decide that it is appropriate, we then begin a formal investigation. When we complete an investigation, we may fully uphold, partly ...

... a mistake by the surgeon. As perforation is a recognised complication, we did not uphold this part of the complaint. Doctors did not communicate clearly ...

We partly upheld the complaint. There was no fault in NHS England's decision that Mrs D was not eligible for continuing healthcare funding. However, we were ...