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NHS England addressed its complaint handling

Mr J then became a patient at GP Practice 2 and said they had prescribed him the wrong medication. He also had concerns about a GP's attitude. Mr J complained ...

Information Commissioner's Office was at fault in complaint handling

Making a complaint · What to do before you come to us · What we can and can't ... We partly upheld this complaint. When we told ICO that we were going to ...

Complaints about the NHS in England: Quarter 1 2018-19

Upheld Partly upheld Not upheld Other. Chart 1 provides a more detailed breakdown of the outcomes for health investigations we investigated in. Quarter 1 2018- ...

Annual Open Meeting 2019: Additional Q&A | Parliamentary and ...

You can read these responses below. Q: Why is it not mandatory for organisations to produce an Action Plan to improve standards when a complaint has been upheld ...

Legal Aid Agency processes had unfair outcomes for vulnerable ...

The complaint. A Law Centre complained to us about decisions the Legal Aid Agency made on ...

An opportunity to improve - General practice complaint handling ...

If the complaint is upheld, the Parliamentary and Health Service Ombudsman ... It will not investigate your complaint individually, but it will use the ...

NHS England appropriately followed national guidance when it ...

NHS England upheld a decision that the NHS was not responsible for funding ongoing care. What happened. Mrs T lived in a nursing home from 2003 until her death ...

Review of the Health Service Ombudsman's approach to complaints ...

Indeed, the fact that PHSO upholds such a high proportion of the complaints involving allegations of avoidable deaths which are subject to formal investigation ...

Trends in complaints about NHS trusts | Parliamentary and Health ...

Sep 4, 2018 ... Making a complaint · What to do before you come to us · What we can and ... For complaints we upheld or partly upheld, we made the following ...

| Parliamentary and Health Service Ombudsman (PHSO)

Ms A complained to ICE about the Agency's delay in securing maintenance via benefit deductions and the DEO, and ICE upheld her complaint. It asked the Agency to ...