Search Results

Nov 10, 2015 ... Poor handling of immigration-related complaints is a key reason why the Parliamentary and Health Service Ombudsman upholds almost seven in ...

We did not uphold this complaint. The Area Team handled its investigation of the Practices reasonably, and ultimately provided Mr J with an appropriate report ...

The local clinical commissioning group (CCG) had been involved in the application. What we found. We partly upheld this complaint. NHS England had dealt with Mr ...

She said that following her discharge she was left in considerable pain and unable to look after herself. What we found. We partly upheld this complaint. The ...

Feb 10, 2009 ... for the complainant. This was so even in cases in which we did not uphold the original complaint. The Principles set out here are intended to.

Oct 30, 2023 ... This is significantly more than the average uphold rate of 60% for all other NHS services. The Ombudsman receives around 100 calls a week about ...

Sep 4, 2018 ... For complaints we upheld or partly upheld, we made the following recommendations to organisations: 125 formal apologies; 75 payments; 103 ...

Nov 23, 2023 ... This is broadly in line with the uphold rate for Detailed Investigations which was 68% in. 2022-23. A further three members had their complaints ...

Jun 17, 2015 ... ... a total of 618 complaints and upheld 41% of these complaints. In cases where the Ombudsman service doesn't uphold complaints, it is often ...

... upheld the complaint. We did not uphold the complaint about the Care Trust. Putting it right. The Acute Trust acknowledged and apologised for its failings ...