Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal.

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Trust provided appropriate support to patient and his wife as carer

Summary 1025 | July 2015

Mr and Mrs A said the Trust failed to give Mr A adequate support for his mental health, and also did not support Mrs A as his carer. As a result they said their health had been affected and they had suffered financially.

Trust put administrative failings right

Summary 1024 | July 2015

The Trust gave Mr T inadequate care and treatment for his obsessive compulsive disorder (OCD). His psychiatrist also failed to respond to information his mother, Mrs T sent to her. Mrs T said the stress of the experience affected her and her family, and denied her son having a more fulfilling life.

GP practice wrongly removed patient from patient list without warning

Summary 1023 | July 2015

The GP Practice did not handle Mr S's repeat prescriptions well and unreasonably removed him from its patient list, following a phone conversation.

Lack of compassion and sensitivity for couple whose baby had died

Summary 1022 | July 2015

Miss K and her partner, Mr N, complained that their child's death might have been avoided if the Trust had provided appropriate care and treatment. They said there was a lack of compassion and sensitivity during labour and inadequate aftercare. They said they suffered physically and financially, and were traumatised by the whole experience.

Hospital wrongly told patient she had miscarried

Summary 1021 | July 2015

Ms E said she suffered a miscarriage because the Trust told her to stop a course of progesterone (hormone treatment) due to results of a blood test, which were later found to be incorrect. She said this caused her great distress, and had an adverse effect on her mental health.

Failure to diagnose and operate on fractured femur caused pain

Summary 1020 | July 2015

Mr T complained that the Trust did not give his late father, Mr M, adequate care and treatment when he went to A&E with pain in his left thigh. He said a catalogue of inefficiency and incompetence led to his death. Mr T also said that the actions of the Trust following his father's death caused the family further distress.

Failings in nursing care of older patient

Summary 1019 | July 2015

Mr N complained about the nursing care and treatment his late mother, Mrs N, received in hospital and the events surrounding her death.

Claim for retrospective continuing healthcare funding was unreasonably refused

Summary 1018 | July 2015

Mrs Y's daughter, Ms P, complained that the Clinical Commissioning Group (CCG) never informed her that a continuing healthcare assessment was undertaken for Mrs Y, and so was not in a position to challenge or appeal the decision. She also complained about the CCG's handling of her complaint.

Trust made 'Do Not Attempt Resuscitation' decision without telling patient's family

Summary 1017 | July 2015

Mr and Mrs R complained about the care Mrs R's late mother, Mrs G, received. They said poor treatment and lack of communication, denied them the opportunity to be with Mrs G when she died.

Inadequate assessment led to woman giving birth unassisted at home

Summary 1016 | July 2015

Ms H complained about the care and treatment she received from the Trust during labour. She said the Trust did an inadequate assessment over the phone, which led to her giving birth unassisted at home. She said she suffered stress and had been traumatised as a result.