News

The Foreign Office failed to notice a UK academic might have been tortured when its staff visited him while in detention in Abu Dhabi, the UK’s national Ombudsman has found. Matthew Hedges had travelled to the United Arab Emirates to...

An 81-year-old grandfather died while on holiday in England after medics failed to recognise he had suffered a stroke. David Harding had travelled to England from Australia with his wife and daughter for the first time in five years to...

Rob Behrens CBE, the Parliamentary and Health Service Ombudsman, will receive an Honorary Doctorate of Arts from Coventry University today. Rob is being honoured for his dedication to resolution services with higher education and significant contributions within the field of...

In August 2022, prompting several investigations which uncovered serious issues around the culture and leadership of University Hospitals Birmingham (UHB), the National Ombudsman, Rob Behrens triggered the Emerging Concerns Protocol. The Protocol provides a process for regulators and oversight bodies...

The National Health Service is suffering from a deficit of accountability and compassion for patients and their families when things go wrong, England’s Health Ombudsman has warned. In a new report, ‘ Broken trust: making patient safety more than just...