News
New Standards will improve the way complaints are handled in central Government
12 October 2022
How central Government handles complaints about services will be transformed by new Complaint Standards unveiled today by the public services watchdog. The UK Central Government Complaint Standards have been developed by the Parliamentary and Health Service Ombudsman (PHSO), in collaboration...
Press releases
Older generations most likely to use the NHS but least likely to complain if unhappy
6 October 2022
Those most likely to have used the NHS during the pandemic are least likely to have complained if they were unhappy with the service, according to a new survey. The survey by the Parliamentary and Health Service Ombudsman (PHSO) found...
Press releases
Ombudsman's statement on the death of Her Majesty Queen Elizabeth II
12 September 2022
Ombudsman Rob Behrens, commenting on the death of Her Majesty Queen Elizabeth II: I would like to express my deep sorrow at the passing of Her Majesty the Queen. Colleagues at the Parliamentary and Health Service Ombudsman join me to...
Media statements
Man died after doctors missed opportunities to identify abnormalities on his X-ray
20 July 2022
A 65-year-old man died after doctors failed to notice serious abnormalities on his X-ray, an investigation by the Parliamentary and Health Service Ombudsman has revealed. The investigation comes a year after a landmark report by the Ombudsman highlighted failings in...
Press releases
PHSO response to PACAC inquiry report
19 May 2022
The Public Administration and Constitutional Affairs Committee has today published its report following our 2020-21 scrutiny session. L ike many organisations, we have not been immune to the impact of the p andemic. The Committee has acknowledged that the strain...
Media statements