News
New central Government Complaint Standards will improve outcomes for all
21 March 2022
Public services would be significantly improved if complaints made about central Government departments were easier to make and quickly resolved, the public sector watchdog has said, as new Complaint Standards are unveiled by the Parliamentary and Health Service Ombudsman. Published...
Press releases
Ombudsman calls for swift action from Home Office to speed up visa processing for Ukrainian refugees
9 March 2022
The Parliamentary and Health Service Ombudsman has expressed concern over reports of “chaos and confusion” facing refugees trying to apply for a British visa to escape the devastating impact of Russia’s invasion of Ukraine. UK MPs have told the media...
Media statements
Rob Behrens’ term as Parliamentary and Health Service Ombudsman extended for two years
8 March 2022
The Cabinet Office has confirmed Rob Behrens’ term as Ombudsman and Chair of PHSO has been extended for two years, on the recommendation of the Public Administration and Constitutional Affairs Select Committee (PACAC). During a session at PHSO’s annual scrutiny...
Corporate news
Failure to act on sepsis led to man’s death, Ombudsman finds
3 March 2022
A man died after an NHS trust failed to diagnose and treat sepsis quickly enough, a Parliamentary and Health Service Ombudsman investigation has found. Stephen Durkin, a factory worker from Hereford, died after suffering organ failure from sepsis. The life-threatening...
Press releases
Over 118,000 people denied compensation from DWP after benefits error cut payments
13 January 2022
Over 118,000 people with disabilities and health problems are facing injustice by the Department of Work and Pensions after being denied the right to compensation following a government blunder over benefit payments, the Parliamentary and Health Service Ombudsman has said...
Press releases