News
Sir Alex Allan's independent review
22 September 2016
We commissioned Sir Alex Allan to carry out an independent review into the adequacy of the procedures and governance arrangements that the organisation applied prior to the appointment of Mr Martin and during his employment. The independent review highlights mistakes...
Media statements
Ombudsman calls for NHS to get better at resolving complaints, after annual data published
15 September 2016
Parliamentary and Health Service Ombudsman Julie Mellor comments on NHS Digital's figures on written complaints about the NHS.
Media statements
Ombudsman calls for health and social care integration following King’s Fund report
15 September 2016
Commenting on The King's Fund and Nuffield Trust's report on social care, Parliamentary and Health Service Ombudsman Julie Mellor said: Our investigations have uncovered that older patients often fall through the cracks between health and social care when discharged from...
Media statements
Ombudsman publishes Service Charter with clear service commitments
26 July 2016
The Parliamentary and Health Service Ombudsman has today published a set of quality standards, which are commitments to people who use the service about what they can expect from it. The quality standards, available in the form of a Service...
Press releases
Ombudsman calls for culture change in how NHS investigates avoidable deaths
19 July 2016
A report published today calls for a no-blame culture in which leaders and staff in every NHS organisation feel confident to openly investigate complaints, in order to learn from them and improve patient safety. The report, Learning from Mistakes, published...
Press releases