News
Patients being harmed due to repeated mistakes in reading scans
20 March 2025
Repeated failings in the way scans are read are leading to delays in cancer diagnosis, unnecessary operations and avoidable deaths, England’s Health Ombudsman has warned. Since publishing a report four years ago which highlighted mistakes in the way digital images...
Press releases
Hospital did not disclose DNACPR order until after grandfather’s death
11 March 2025
The family of a man who died in hospital only discovered after his death that a Do Not Attempt Cardiopulmonary Resuscitation (DNACPR) order had been put in place. An investigation by the Parliamentary and Health Ombudsman (PHSO) found that Barts...
Press releases
National Ombudsman visits Wolverhampton
5 March 2025
Parliamentary and Health Service Ombudsman (PHSO) Rebecca Hilsenrath KC is visiting Wolverhampton to hear from MPs, NHS staff, charities and advocacy groups about local issues and discuss how people can get justice when things go wrong in public services. The...
Press releases
Woman’s life cut short by delayed lung cancer diagnosis
6 February 2025
A hospital’s failure to diagnose a woman’s cancer denied her precious time with her family, England’s Health Ombudsman has found. The Parliamentary and Health Service Ombudsman (PHSO) is urging hospitals to improve processes to avoid delays in diagnosis. A woman...
Press releases
Ombudsman rules Charity Commission failed to properly handle safeguarding concerns related to historic child sex abuse
23 January 2025
The Charity Commission failed to properly handle safeguarding concerns relating to historic child sexual abuse at a charity, the Parliamentary Ombudsman has found. Damian Murray, 66, complained that the Commission and the Department for Education (DfE) failed to properly respond...
Press releases