News
Ombudsman responds to PACAC review of quality of NHS investigations report
2 June 2016
Parliamentary and Health Service Ombudsman Julie Mellor said: Our recent report highlighted the worrying variation in the quality of NHS complaints investigations and has supported the select committee (PACAC) in its scrutiny of government. 'We are pleased the committee's report...
Media statements
Comment on NAO’s report about discharge of older people from hospital
26 May 2016
Parliamentary and Health Service Ombudsman Julie Mellor said: Health and social care leaders must look at the discharge process as a whole and uncover why ten years of guidance to prevent unsafe discharge is not being followed, causing misery and...
Media statements
Ombudsman report highlights the devastating impact of service failures and poor complaints handling across the public sector
24 May 2016
A new report reveals that too many people who complain to the NHS are not getting the answers they deserve when things go wrong. This latest snapshot of investigations by the Parliamentary and Health Service Ombudsman shows the devastating consequences...
Press releases
Vulnerable patients and their families suffering harrowing ordeals due to poor hospital discharge
11 May 2016
Patients are being sent home alone, afraid and unable to cope and in some cases without their relatives or carers being told, resulting in devastating consequences, according to a report by the Parliamentary and Health Service Ombudsman published today. The...
Press releases
Alan Doran appointed as Interim CEO
11 May 2016
We are very pleased to announce that Alan Doran will be joining us this week as our interim CEO. Alan brings a wealth of experience to the organisation. Most recently he was Chief Executive at the Human Fertilisation and Embryology...
Corporate news