News

Ombudsman seeks help from the public as it draws up a new service charter

25 November 2015

The Parliamentary and Health Service Ombudsman is asking people to help shape its new service promises in a public consultation, which opened today. It has been developed following extensive conversations with people about their experiences and expectations of the service...

Press releases

New report shines a light on major failures at the Home Office in dealing with immigration and border-related issues

10 November 2015

Poor handling of immigration-related complaints is a key reason why the Parliamentary and Health Service Ombudsman upholds almost seven in ten complaints about the Home Office, according to a new report published today. The top reason for the complaints were...

Press releases

Ombudsman comments on end of life care select committee report

29 October 2015

Parliamentary and Health Service Ombudsman Julie Mellor said:

Media statements

Ombudsman reveals wide range of public service failures across NHS in England and UK government departments

22 October 2015

Too many unresolved complaints are being taken to the Parliamentary and Health Service Ombudsman which could have been resolved by public services locally, meaning that people are left waiting longer for answers and that much needed service improvements are delayed...