News
New report puts GP complaint handling in the spotlight and shows practices how to do it better
18 March 2016
A new report published today shows that whilst more than half of GP practices are handling complaints well others are falling short, leading to lost opportunities to improve patient care. The findings in the report are based on a review...
Press releases
Ombudsman responds to CAB report on learning from mistakes
1 March 2016
Responding to the Citizens Advice Bureau (CAB) report Learning from mistakes, Parliamentary and Health Service Ombudsman, Julie Mellor, said: We know from our own work that many people don’t complain when they are unhappy with a public service because they...
Media statements
People not given answers when they complain to NHS, latest ombudsman report reveals
1 March 2016
Some people who complain to the NHS are not getting the answers they desperately need meaning they are forced to bring their complaints to the Ombudsman service to get answers. The Parliamentary and Health Service Ombudsman's latest snapshot of cases...
Press releases
Ombudsman calls for action on sepsis
27 January 2016
Parliamentary and Health Service Ombudsman Julie Mellor said: Too many people are still dying from sepsis more than two years after our report revealed that thousands of lives could be saved if action was taken to improve diagnosis and treatment...
Media statements
Ombudsman welcomes appointment of first National Guardian for the freedom to speak up within the NHS
7 January 2016
Commenting on the appointment of Dame Eileen Sills DBE as the first National Guardian for speaking up safely within the NHS, Parliamentary and Health Service Ombudsman Julie Mellor, said: Our casework shows that the NHS still has a long way...
Media statements