News
Frail older people too afraid to complain about poor care
30 December 2015
Many older people are afraid to raise the alarm when something goes wrong in their care and worry about what will happen to them if they do, according to a new report published today. The report, called Breaking down the...
Press releases
Ombudsmen welcome Government response to Public Services Ombudsman consultation
17 December 2015
The Cabinet Office has published its response to the consultation to create a single public services ombudsman for England. The Local Government Ombudsman (LGO) and Parliamentary and Health Service Ombudsman (PHSO) jointly said: The current complaint system is far too...
Media statements
Our response to the MBRRACE-UK report into stillborn and new born death rates for NHS trusts
16 December 2015
Parliamentary and Health Service Ombudsman, Julie Mellor, said: Most nurses and midwives work very hard to provide the best possible care for patients but there is still a worrying variation in the quality of maternity care across the NHS. 'Our...
Media statements
Devastated families left without answers as avoidable death and harm incidents aren’t being investigated properly by hospitals across England
8 December 2015
Nearly three quarters of hospital investigations into complaints about avoidable harm and death claimed there were no failings in the care given, despite the Parliamentary and Health Service Ombudsman's investigations of the same incidents uncovering serious failings. The wide-ranging review...
Press releases
Community faces separation after their only chance to remain together was squandered by HS2 Ltd
27 November 2015
A small, tight-knit community was denied the chance to stay together due to a catalogue of errors by HS2 Ltd, an investigation by the Parliamentary and Health Service Ombudsman has found. A group of six families, from Staffordshire, whose homes...
Press releases