News
Ombudsman rules Charity Commission failed to properly handle safeguarding concerns related to sexual exploitation
18 May 2024
The Charity Commission failed to properly handle serious safeguarding concerns relating to sexual exploitation at a charity, the Parliamentary Ombudsman has found. Lara Hall, 35, complained that the Commission failed to appropriately respond to her concerns about her sexual exploitation...
Press releases
Woman had her breast implants unnecessarily removed after being wrongly told they had ruptured
25 April 2024
A woman had unnecessary surgery to remove her breast implants after doctors wrongly told her that one had ruptured, according to an investigation by England’s NHS Ombudsman. The 70-year-old, who wishes to remain anonymous, had been experiencing pains in her...
Press releases
Rebecca Hilsenrath becomes interim Ombudsman
19 April 2024
Rebecca Hilsenrath has been appointed interim Parliamentary and Health Service Ombudsman. Rebecca’s appointment follows the departure of Rob Behrens whose seven-year tenure ended in March 2024. Rebecca has been CEO of PHSO since June 2023 and before that was the...
Corporate news
Man suffered psychosis after Trust failed to inform him of steroids side-effects
10 April 2024
A man who suffered a psychotic episode which lasted for weeks was not fully informed about potential extreme side-effects of taking steroids medication, England’s health service Ombudsman has found. Andrew Holland was prescribed steroids in early January 2022 by Manchester...
Press releases
Ombudsman urges Government to act now to prevent avoidable harm of people with eating disorders
27 March 2024
The Ombudsman has written to the Minister for Mental Health, Maria Caulfield MP, outlining his concerns over the lack of progress in eating disorder services which is causing avoidable harm. In his letter, the Ombudsman warns that patients are being...
Press releases