The Organisational assessment tool breaks down the expectations of the NHS Complaint Standards. It helps organisations understand which aspects of the Standards are already in place and working well, and which aspects are new or need to improve.
Completing the assessment is a first step to help organisations identify and plan what they should focus on to make sure they meet the Complaint Standards, and continuously improve their complaint handling.
Download a Word version of the NHS Complaint Standards Organisational assessment tool [.doc, 976 KB]