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Quarterly reports on complaints about NHS organisations

This page contains statistics on the complaints we have received about NHS organisations in England.

Before coming to us with a complaint, people should give the organisation they are complaining about the opportunity to respond to the complaint and put things right. People can come to us if they remain unhappy once the Trust has tried to resolve their complaint.

Previously, we published quarterly reports only on acute trusts, however starting from Quarter 1 (April to June) 2017-18 our reports will provide data on all health organisations we receive complaints about. The quarterly reports that we publish will include statistics on the following:

  • Total number of initial complaints we have received about health organisations;
  • The number of these complaints that we accepted for investigation;
  • The outcome of our investigations.

We will aim to develop the format and content of the reports as more trend data becomes available.  We will also invite external feedback for this report to ensure future reports can be useful and engaging for external audiences.

We are making this information available as part of objective 2 of our three-year strategy to increase the transparency and impact of our casework, and to publish more information about our casework online. This information may be of interest to health-care practitioners and managers, patients, stakeholders, policy officials, commissioners and members of the public.

Our previously published quarterly reports on acute health trusts from 2013-2017 are also available below. 

2016-17

Complaints about acute trusts - April to September 2016

2015-16

Complaints about acute trusts - January to March 2016

Complaints about acute trusts - October to December 2015

Complaints about acute trusts - July to September 2015

Complaints about acute trusts - April to June 2015

2014-15

Complaints about health organisations for 2014-15

2013-14

Complaints about acute trusts 2013-14 and from April to September 2014-15