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Ensuring that those at the top of the public body provide leadership to support good complaint management and develop an organisational culture that values ...

... public organisations. It also includes complaints about mental health care in England and an example of a complaint we resolved without the need for a ...

Since retiring from his role in public health, Dr Bill Kirkup has focused on independent investigations into public service failures, including maternity ...

Introduction This document gives our views on the Principles that should guide how public bodies provide remedies for injustice or hardship resulting from ...

Dec 11, 2025 ... Public Services Ombudsman for Wales; Local Government and Social Care Ombudsman; Parliamentary and Health Service Ombudsman; Housing Ombudsman.

Introduction This document gives our views on the Principles of Good Complaint Handling. We want public bodies and complainants to understand what we mean ...

Dec 5, 2016 ... ... public services. The Local Government Ombudsman Dr Jane Martin and Parliamentary and Health Service Ombudsman Julie Mellor said jointly: The ...

Feb 10, 2009 ... use feedback to improve their public service delivery and performance; and capture and ... The Parliamentary and Health Service Ombudsman.

Paula Sussex is the current Ombudsman. We make final decisions on complaints about the NHS in England and public services delivered by the UK Government and a ...

Discharge from mental health care: making it safe and patient-centred · Foreword from the Ombudsman · Transfers in mental health care: a national picture ...