News

Thousands of students have been hit by a system error from the Student Loans Company (SLC) which meant their loans were not written off, the Parliamentary Ombudsman has found. The Ombudsman has called on the SLC to make improvements to...

The family of a man who died in hospital only discovered after his death that a Do Not Attempt Cardiopulmonary Resuscitation (DNACPR) order had been put in place. An investigation by the Parliamentary and Health Ombudsman (PHSO) found that Barts...

Parliamentary and Health Service Ombudsman (PHSO) Rebecca Hilsenrath KC is visiting Wolverhampton to hear from MPs, NHS staff, charities and advocacy groups about local issues and discuss how people can get justice when things go wrong in public services.    The...

A hospital’s failure to diagnose a woman’s cancer denied her precious time with her family, England’s Health Ombudsman has found. The Parliamentary and Health Service Ombudsman (PHSO) is urging hospitals to improve processes to avoid delays in diagnosis. A woman...

The Charity Commission failed to properly handle safeguarding concerns relating to historic child sexual abuse at a charity, the Parliamentary Ombudsman has found.  Damian Murray, 66, complained that the Commission and the Department for Education (DfE) failed to properly respond...