News
Teenager had to tell his Deaf mother that her father might die after hospital failed to provide interpreters
11 February 2026
Hospital staff used a teenage boy to tell his Deaf mother that her father might die that day, an investigation by England’s Health Ombudsman has found. The boy’s grandfather, Alan Graham, 75, was born Deaf and his first language was...
Press releases
Ombudsman’s investigation triggers review of cancer treatment wait times at NHS Trust
14 January 2026
An investigation by England’s Health Ombudsman following the death of a 67-year-old woman has triggered a systemic review of cancer treatment and diagnosis wait times at Mid and South Essex NHS Foundation Trust. The Parliamentary and Health Service Ombudsman (PHSO)...
Press releases
Ombudsman comments on the Mental Health Act receiving Royal Assent
18 December 2025
The Mental Health Act has received Royal Assent. In early 2024, our report , Discharge from mental health care: making it safe and patient-centred highlighted the trauma and tragedies that can occur when mistakes are made as people leave hospital...
Media statements
Hospital treatment delay led to avoidable death of man with disabilities
10 December 2025
A 45-year-old man with disabilities could still be alive if he had been given antibiotics earlier, an Ombudsman investigation has found. The father-of-two died after he was referred to hospital for intravenous (IV) antibiotics for a urine infection but had...
Press releases
Doctors told man with terminal illness that he would be okay
4 December 2025
Doctors failed to tell a father of seven that he had a terminal illness and gave him false reassurance that he would be all right, an investigation by England’s Health Ombudsman has found. William Chapman, known as Syd, died eight...
Press releases