News
Rebecca Hilsenrath comments on the Government's 10 Year Health Plan for England
3 July 2025
The Government has published it's 10 Year Health Plan for England, which sets out its ambitions for the future of the NHS. Commenting on the plan, PHSO's Chief Executive Officer Rebecca Hilsenrath said: The Government’s ambition to put patient experience...
Media statements
Ombudsman warns of concerns for stroke patients after rise in investigations
1 July 2025
England’s Health Ombudsman has warned of concerns about the diagnosis and care of stroke patients after the number of its investigations rose by two-thirds. The Ombudsman is urging clinicians to act quickly when they suspect a stroke, even if the...
Press releases
Paula Sussex is named new Parliamentary and Health Service Ombudsman
26 June 2025
Paula Sussex has been appointed Parliamentary and Health Service Ombudsman (PHSO) by His Majesty King Charles. Paula, a graduate of the London Business School and a trained barrister, will take up the role from 1 August 2025. Arrangements are now...
Corporate news
Update on interim Ombudsman arrangements
1 April 2025
Rebecca Hilsenrath’s tenure as interim Ombudsman ended on 31 March 2025 and she will return to her role as Chief Executive. We are currently awaiting news on the appointment of a permanent Ombudsman. Our dedicated staff remain committed to delivering...
Corporate news
Thousands affected by Student Loans Company system error
20 March 2025
Thousands of students have been hit by a system error from the Student Loans Company (SLC) which meant their loans were not written off, the Parliamentary Ombudsman has found. The Ombudsman has called on the SLC to make improvements to...
Press releases