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We commissioned Sir Alex Allan to carry out an independent review into the adequacy of the procedures and governance arrangements that the organisation applied prior to the appointment of Mr Martin and during his employment. The independent review highlights mistakes...

Commenting on The King's Fund and Nuffield Trust's report on social care, Parliamentary and Health Service Ombudsman Julie Mellor said: Our investigations have uncovered that older patients often fall through the cracks between health and social care when discharged from...

Parliamentary and Health Service Ombudsman Julie Mellor comments on NHS Digital's figures on written complaints about the NHS.

The Parliamentary and Health Service Ombudsman has today published a set of quality standards, which are commitments to people who use the service about what they can expect from it. The quality standards, available in the form of a Service...

A report published today calls for a no-blame culture in which leaders and staff in every NHS organisation feel confident to openly investigate complaints, in order to learn from them and improve patient safety. The report, Learning from Mistakes, published...