News
DWP failed to adequately communicate changes to Women’s State Pension age
21 March 2024
A comprehensive investigation by the Parliamentary and Health Service Ombudsman has found that thousands of women may have been affected by DWP’s failure to adequately inform them that the State Pension age had changed. The 1995 Pensions Act and subsequent legislation...
Press releases
British attitudes need to change on talking about death to support end of life discussions
14 March 2024
A change in how British people and health professionals talk about death is needed to avoid delays in crucial conversations about end-of-life care, resulting in traumatic consequences for patients and their families, England’s Health Ombudsman has warned. In a new...
Press releases
Ombudsman warns over-stretched doctors could put cancer patients at risk
9 March 2024
England’s NHS Ombudsman has warned that cancer patients could be put at risk because of over-stretched and exhausted health staff working in a system at breaking point and delays in diagnosis and treatment. The Parliamentary and Health Service Ombudsman (PHSO)...
Press releases
Ombudsman comments on CQC report on University Hospitals Birmingham
8 March 2024
Ombudsman Rob Behrens comments on the Care Quality Commission’s (CQC) investigation of University Hospitals Birmingham NHS Foundation Trust (UHB). The CQC has told the Trust that it needs to make improvements, especially around its culture, following inspections carried out in...
Media statements
PHSO responds to PACAC's 2022-23 report
4 March 2024
The Public Administration and Constitutional Affairs Committee has today published its report following our 2022-23 scrutiny session. We are pleased that the Committee recognised the increase in complaints that have been resolved by mediation and called for Government to support...
Media statements