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Feedback from people who use our service 2024/25 Quarter 1 (April ...

2024 staff survey · Changing how we gather and report feedback · Feedback from ... Survey Questions, Quarter 1 (April to June 2024). Q1. The PHSO caseworker ...

771 results - Parliamentary and Health Service Ombudsman (PHSO)

2021 Staff Survey (pdf). Oct 3, 2022 ... Further details about how the ... PHSO Stakeholder Surveys 2021. Mar 22, 2022 ... The results of 2021 PHSO's ...

Search - Parliamentary and Health Service Ombudsman (PHSO)

The Ombudsman's annual report and accounts 2022 to 2023 (pdf). Jul 19, 2023 ... In 2022, 78% of the workforce responded to the annual staff survey. Employee ...

PHSO response to PACAC inquiry report

Mar 31, 2023 ... ... staff training, and means we are prioritising the most serious complaints. ... the positive results of the 2021/22 staff survey,; the Peer Review ...

Business plan 2025 to 2026

• Staff survey questions: • The Ombudsman and CEO are sufficiently visible. • I believe that the Ombudsman and CEO have a clear vision for the future of PHSO ...

NHS Complaint Standards 2021-22 Pilots Evaluation Framework

- End-case Surveys: staff and complainant surveys (via NHSE's My Expectations survey). - Formal Interviews (taken at Mid Pilot and End-of-pilot phases).

Feedback from people who use our service 2024/25 Quarter 4 ...

2024 staff survey · Changing how we gather and report feedback · Feedback from ... Survey Questions, Quarter 4 (January to March 2025). Q1. The PHSO ...

65% 77% 85% 80% 85% 45% 80% 73% 58% 54%

Another senior member of staff in PHSO. 11. Someone I ... Comparisons to the previous survey relate to the results from the 2018 Civil Service People Survey.

Memorandum to the Public Administration and Constitutional Affairs ...

Compliance with both is mandatory and monitored through performance management information. Staff engagement. 28. Our latest staff survey (July 2016) puts our ...

1 PHSO BOARD OPEN SESSION MEETING 25 OCTOBER 2016 ...

Oct 25, 2016 ... 8.2 A staff survey had been undertaken between 1 and 19 September 2016. ... Future surveys to look at treatment of minority staff, staff on ...