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Memorandum to the Public Administration and Constitutional Affairs ...

Nov 3, 2022 ... Despite the impact of the pandemic on staff at the time our 2021 staff survey was carried out, the overall staff engagement score rose from 66% ...

Approved Board minutes Open Session - 24 March 2021

Mar 24, 2021 ... 9.6. The Board noted the report. Rob Behrens resumed the Chair. 10. Staff Survey results 2020. 10.1 The Board considered a paper setting out ...

Memorandum to the Public Administration and Constitutional Affairs ...

Apr 24, 2020 ... We have also appended some recent feedback from complainants, performance against our Service Charter, a summary of the latest staff survey ...

PHSO response to PACAC inquiry report

Mar 31, 2023 ... ... staff training, and means we are prioritising the most serious complaints. ... the positive results of the 2021/22 staff survey,; the Peer Review ...

Pay gap report 2023

Our staff survey in 2022 found that 95% of both females and males were interested in their work and that 67% of females in comparison to 59% of males were ...

Feedback from people who use our service 2023/24 Quarter 4 ...

2024 staff survey · Changing how we gather and report feedback · Feedback from ... Survey Questions, Quarter 4 (January - MArch 2024). Q1. The PHSO ...

NHS Complaint Standards 2021-22 Pilots Evaluation Framework

- End-case Surveys: staff and complainant surveys (via NHSE's My Expectations survey). - Formal Interviews (taken at Mid Pilot and End-of-pilot phases).

797 results - Parliamentary and Health Service Ombudsman (PHSO)

2021 Staff Survey (pdf). Oct 3, 2022 ... Further details about how the ... PHSO Stakeholder Surveys 2021. Mar 22, 2022 ... The results of 2021 PHSO's ...

July to September 2022 performance statistics

2024 staff survey · Changing how we gather and report feedback · Feedback from people who use our service 2023/24 Quarter 1 (April to June) · Feedback from ...

Memorandum to the Public Administration and Constitutional Affairs ...

Oct 20, 2023 ... Staff survey results 2022. C. Positive Complainant feedback. Page 11. 11. Appendix A: Performance against the Service Charter.