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Memorandum to the Public Administration and Constitutional Affairs ...

Compliance with both is mandatory and monitored through performance management information. Staff engagement. 28. Our latest staff survey (July 2016) puts our ...

Pay gap report 2023

Our staff survey in 2022 found that 95% of both females and males were interested in their work and that 67% of females in comparison to 59% of males were ...

PHSO response to PACAC inquiry report

Mar 31, 2023 ... ... staff training, and means we are prioritising the most serious complaints. ... the positive results of the 2021/22 staff survey,; the Peer Review ...

Memorandum to the Public Administration and Constitutional Affairs ...

Apr 24, 2020 ... We have also appended some recent feedback from complainants, performance against our Service Charter, a summary of the latest staff survey ...

Business plan 2025 to 2026

• Staff survey questions: • The Ombudsman and CEO are sufficiently visible. • I believe that the Ombudsman and CEO have a clear vision for the future of PHSO ...

Approved Board minutes Open Session - 24 March 2021

Mar 24, 2021 ... 9.6. The Board noted the report. Rob Behrens resumed the Chair. 10. Staff Survey results 2020. 10.1 The Board considered a paper setting out ...

Media statements

Parliamentary and Health Service Ombudsman statement on NHS staff survey. 24 February 2015. A Parliamentary and Health Service Ombudsman spokesperson said ...

NHS Complaint Standards 2021-22 Pilots Evaluation Framework

- End-case Surveys: staff and complainant surveys (via NHSE's My Expectations survey). - Formal Interviews (taken at Mid Pilot and End-of-pilot phases).

June 2015 performance statistics

2024 staff survey · Changing how we gather and report feedback · Feedback from people who use our service 2023/24 Quarter 1 (April to June) · Feedback from ...

Approved Minutes of the Board Open Session meeting held on 12 ...

Dec 12, 2019 ... This has been deferred to March 2020 to align with the Staff Survey. •. June 2019 Board meeting, item 13.1: Page 3. Ruth Sawtell accepts that ...