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December 2015 performance statistics

Enquiries were up by 6% compared to the same period last year.

  December 2015 April to December 2015/16 April to December 2014/15
All enquiries received 1903 21,270 20,576
Assessments: enquiries we take a closer look at 501 5,571 5,375
Ongoing NHS investigations 1,668 1,668 1,809
Ongoing Parliamentary investigations 286 286 501
Total completed health investigations 252 2,281 2,248
Total completed Parliamentary investigations 46 518 560
Total investigations completed 298 2,799 2,808

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.