Menu
Search

November 2016 performance statistics

Graphic of November's performance stats

 Last month saw an increase of nearly 10% in enquiries compared to the same period last year.

  Nov 2016 Apr to Nov 2016/17 Apr to Nov 2015/16
All enquiries received 2,439 21,351 19,374
Assessments: enquiries we take a closer look at 549 5,181 5,070
Ongoing NHS investigations 1,679 1,679 1,613
Ongoing Parliamentary investigations 268 268 287
Total completed health investigations 344 2,577 2,030
Total completed Parliamentary investigations 39 369 471
Total investigations completed 383 2,946 2,501

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.