February 2017 performance statistics

Graphic highlighting data from the chart in the main table

Between April 2016 and February 2017 we completed 11% more investigations than the same period in 2015/16.

  February 2017 Apr to February 2016/17 Apr to February 2015/16
All enquiries received 2,211 27,943 25,875
Assessments: enquiries we take a closer look at 514 6,747 6,815
Ongoing NHS investigations 1,542 1,542 1,908
Ongoing Parliamentary investigations 241 241 473
Total completed health investigations 243 3,397 2,874
Total completed Parliamentary investigations 35 477 616
Total investigations completed 278 3,874 3,490

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.