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February 2016 performance statistics

Our latest performance figures show that we received over 2.500 enquiries in February. We also completed nearly 3.500 investigations since April last year.

  February 2016 April to February 15/16 April to February 14/15
All enquiries received 2,589 25,883 25,041
Assessments: enquiries we take a closer look at 692 6,821 6,830
Ongoing NHS investigations 1,800 1,800 1,908
Ongoing Parliamentary investigations 289 289 473
Total completed health investigations 313 2,871 2,795
Total completed Parliamentary investigations 53 616 717
Total investigations completed 366 3,487 3,512

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.