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December 2016 performance statistics

Graphic highlighting data from the chart in the main table

Last month saw an increase of 10% in enquiries compared to the same period last year.

  Dec 2016 Apr to Dec 2016/17 Apr to Dec 2015/16
All enquiries received 2,052 23,403 21,265
Assessments: enquiries we take a closer look at 511 5,692 5,555
Ongoing NHS investigations 1,576 1,576 1,809
Ongoing Parliamentary investigations 244 244 501
Total completed health investigations 272 2,850 2,285
Total completed Parliamentary investigations 48 417 518
Total investigations completed 320 3,267 2,803

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.