Carolyn has her own business, Hirstworks, where she works as a mediator, investigator, complaints reviewer, trainer and independent researcher. Based in Scotland, she is the mediation practice supervisor for Cyrenians - a charity working with people who have few choices. She also mediates for both the Scottish Legal Complaints Commission and Edinburgh Sheriff Court.
As an experienced board member, she carries out governance reviews and is currently a non-executive board member of NHS Lothian, the vice-chair of Midlothian Integration Joint Board and a trustee of the Edinburgh and Lothians Health Foundation.
She has tribunal experience as a former lay member of Employment Tribunals (Scotland) and recently stood down as an ordinary member of the First Tier Tribunal (Housing and Property Chamber).
Carolyn previously worked part-time as a lecturer in ombudsman and complaint handling practice at Queen Margaret University, where she is now an honorary research fellow. She was deputy Scottish public services ombudsman for five years. Before that she worked in social housing for nearly 20 years, which culminated with being deputy director of a housing and care organisation.