Ruth Sawtell has considerable experience as a board member in organisations that handle complaints, in both the health and consumer sectors. She is currently a board member at Phone-paid Services Authority, the regulator of payments by phone, where she was previously an independent member of the appeals panel.
She is also a board member of the Independent Press Standards Organisation. Ruth recently completed a six year tenure as a council member at the Advertising Standards Authority, where she was deputy chair. Previously, she acted as an adjudication panel member, a lay council member and chair of the Audit Committee at the Nursing and Midwifery Council. Before this, Ruth was a non-executive director at Hertfordshire Partnership University NHS Foundation Trust, where she also adjudicated on patient detentions under the Mental Health Act.