Performance against our Service Charter 2019/20 Quarter 3 (October to December)

Giving you a good service

Commitment Quarter 3 (Oct - Dec 2019) Change from Quarter 2
  Complainant feedback Complainant feedback
12. We will treat you with courtesy and respect 90% +3%
13. We will give you a final decision on your complaint as soon as we can 52% +1%
14. We will make sure our service is easily accessible to you and give you support and help if you need it 65% -1%
Overall section score 69% +1%