Following an open and fair process
| Commitment | Quarter 4 (January - March 2022) | Change from Quarter 3 | ||
|---|---|---|---|---|
| Complainant feedback | Organisations we investigate | Complainant feedback | Organisations we investigate | |
| 5. We will listen to you to make sure we understand your complaint | 66% | 84% | 2% | 5% |
| 6. We will explain the specific concerns we will be looking into | 74% | 92% | -20% | 9% |
| 7. We will explain how we will do our work | 70% | 95% | -12% | 6% |
| 8. We will gather all the information we need, including from you and the organisation you have complained about before we make our decision | 50% | 91% | -4% | 5% |
| 9. We will share facts with you, and discuss with you what we are seeing | 50% | 80% | -8% | 0% |
| 10. We will evaluate the information we've gathered and make an impartial decision on your complaint | - | 89% | - | 6% |
| 11. We will explain our decision and recommendations, and how we reached them | 46% | 83% | 0% | 1% |
| Overall section score | 59% | 88% | -7% | 4% |