| |
Complainant feedback |
Organisations we investigate |
Complainant feedback |
Organisations we investigate |
| 5. We will listen to you to make sure we understand your complaint |
66% |
84% |
2% |
5% |
| 6. We will explain the specific concerns we will be looking into |
74% |
92% |
-20% |
9% |
| 7. We will explain how we will do our work |
70% |
95% |
-12% |
6% |
| 8. We will gather all the information we need, including from you and the organisation you have complained about before we make our decision |
50% |
91% |
-4% |
5% |
| 9. We will share facts with you, and discuss with you what we are seeing |
50% |
80% |
-8% |
0% |
| 10. We will evaluate the information we've gathered and make an impartial decision on your complaint |
- |
89% |
- |
6% |
| 11. We will explain our decision and recommendations, and how we reached them |
46% |
83% |
0% |
1% |
| Overall section score |
59% |
88% |
-7% |
4% |
