| |
Complainant feedback |
Organisations we investigate |
Complainant feedback |
Organisations we investigate |
| 5. We will listen to you to make sure we understand your complaint |
81% |
84% |
5% |
8% |
| 6. We will explain the specific concerns we will be looking into |
89% |
82% |
3% |
0% |
| 7. We will explain how we will do our work |
91% |
90% |
-3% |
3% |
| 8. We will gather all the information we need, including from you and the organisation you have complained about before we make our decision |
44% |
84% |
-25% |
1% |
| 9. We will share facts with you, and discuss with you what we are seeing |
84% |
83% |
2% |
3% |
| 10. We will evaluate the information we've gathered and make an impartial decision on your complaint |
- |
81% |
- |
-11% |
| 11. We will explain our decision and recommendations, and how we reached them |
57% |
85% |
2% |
-6% |
| Overall section score |
74% |
84% |
-3% |
0% |
