Giving you a good service
| Commitment | Quarter 4 (January - March 2023) | Change from Quarter 3 | ||
|---|---|---|---|---|
| Complainant feedback | Organisations we investigate | Complainant feedback | Organisations we investigate | |
| 12. We will treat you with courtesy and respect | 93% | 90% | 3% | 0% |
| 13. We will give you a final decision on your complaint as soon as we can | 49% | 66% | 2% | -14% |
| 14. We will make sure our service is easily accessible to you and give you support and help if you need it | 74% | 89% | 7% | 4% |
| 15. We will look after the information you give us. | N/A | N/A | N/A | N/A |
| Overall section score | 72% | 82% | 4% | -3% |