| |
Complainant feedback |
Complainant feedback |
| 5. We will listen to you to make sure we understand your complaint |
76% |
+11% |
| 6. We will explain the specific concerns we will be looking into |
80% |
-8% |
| 7. We will explain how we will do our work |
90% |
+7% |
| 8. We will gather all the information we need, including from you and the organisation you have complained about before we make our decision |
54% |
+21% |
| 9. We will share facts with you, and discuss with you what we are seeing |
78% |
+8% |
| 10. We will evaluate the information we've gathered and make an impartial decision on your complaint |
- |
- |
| 11. We will explain our decision and recommendations, and how we reached them |
47% |
-2% |
| Overall section score |
71% |
+7% |
