Giving you the information you need
| Commitment | Quarter 3 (Oct - Dec 2020) | Change from Quarter 2 |
|---|---|---|
| Complainant feedback | Complainant feedback | |
| 1. We will explain our role and what we can and cannot do | 77% | -1% |
| 2. We will explain how we handle complaints and what information we need from you | 79% | +3% |
| 3. We will direct you to someone who can help with your complaint if we are unable to, where possible | 100% | +32% |
| 4. We will keep you regularly updated on our progress with your complaint | 81% | -1% |
| Overall section score | 84% | +8% |