Performance against our Service Charter 2020/21 Quarter 3 (October to December)

Giving you a good service

Commitment Quarter 3 (Oct - Dec 2020) Change from Quarter 2
  Complainant feedback Complainant feedback
12. We will treat you with courtesy and respect 89% +4%
13. We will give you a final decision on your complaint as soon as we can 51% +6%
14. We will make sure our service is easily accessible to you and give you support and help if you need it 64% +5%
Overall section score 68% +5%