2. Welcoming complaints
Organisations will make it quick and easy to complain. They will tell people:
- how to complain
- who can complain
- what will happen next
- how long it will take to sort out the complaint
- how to get advice and support
People who complain will know that they will not be treated unfairly because of the complaint.
Making a complaint will be made as easy as possible. For example, by:
- making Easy Read and audio versions of information
or
- accepting complaints by phone instead of using a form