UK Central Government Complaint Standards Easy Read

2. Welcoming complaints

Organisations will make it quick and easy to complain. They will tell people:

  • how to complain

  • who can complain

  • what will happen next

  • how long it will take to sort out the complaint

  • how to get advice and support

People who complain will know that they will not be treated unfairly because of the complaint.

Making a complaint will be made as easy as possible. For example, by:

  • making Easy Read and audio versions of information



  • accepting complaints by phone instead of using a form