UK Central Government Complaint Standards Easy Read

What the Complaint Standards do

The Standards say how organisations will:

  • learn from complaints

  • make it quicker and easier for people to complain

  • treat people fairly

  • find out the facts

  • use complaints to make services better


The Standards say how staff must:

  • communicate with the person who has complained

  • find out what happened

  • tell you what is happening to your complaint, and what to expect

  • make sure the organisation learns from the complaint