Publications

PHSO’s written submission to pre-legislative scrutiny of the draft Victims Bill

30 June 2022

Our 2021-2022 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.

Consultation responses

Written evidence from PHSO to the Joint Committee on Human Rights’ inquiry on Protecting Human Rights in Care Settings

21 June 2022

Our written evidence to the Joint Committee on Human Rights' inquiry on protecting human rights in care settings. This evidence details our cases in relation to human rights, along with outlining how access to justice can be improved.

Consultation responses

From Manchester to Athens: next steps

26 May 2022

This paper marks and celebrates the launch of important development initiatives including a revised Peer Review process, at the European IOI Congress in Athens in May 2022.

Corporate publications

Response to the COVID-19 Inquiry draft terms of reference

4 April 2022

Our submission made to the consultation on the COVID-19 public inquiry draft Terms of Reference.

Consultation responses

Our strategic plan 2022 to 2025

4 April 2022

Our strategy sets out our vision to be a voice for improvement in public services. We will achieve this by providing an independent, impartial and fair complaints handling service, as an internationally respected public services ombudsman.

Corporate publications

The Earl Report: An investigation into a complaint about the Environment Agency

31 March 2022

This investigation report sets out how the Environment Agency (the Agency) made mistakes in the way it handled an application to harness a renewable energy source. It then refused to fix these errors, causing years of suffering for the Earl family.

Reports about government

PHSO Stakeholder Surveys 2021

22 March 2022

The results of 2021 PHSO’s stakeholder surveys are based on responses from over 4,000 members of the public, over 100 MPs and 36 external stakeholders, including other ombudsman services and advocacy groups.

Research

UK Central Government Complaint Standards

22 March 2022

The new UK Central Government Complaint Standards will help make the complaints process quicker and easier. The Standards will also help organisations learn from complaints so they can make lasting improvements to services.

Reports about government

UK Central Government Complaint Standards Easy Read

22 March 2022

Ideas about the rules government organisations should follow when they look at a complaint.

Reports about government

Performance against our Service Charter 2021/22 Quarter 3 (October to December)

4 March 2022

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from October to December 2021.

Corporate publications

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